Tata Docomo — Faulty deduction /Deceitful assurances

Tata Docomo — Faulty Deduction of Money

My phone number is [protected]. A few days back, I recieved a message at night from 52250, stating 'Thanks for downloading Valuepack : Bollywood_Sweeties_30. You've been charged Rs. 30.0/-.'
The problem is, I never downloaded anything like stated. Moreover, I never use such packs or never download anything using Dive-In. Upon contacting Customer Care, I get the obvious reply, "No, it has been activated from your side." Upon stating the incident, the call was hung up. The rudest Customer Care Service, I must admire. I called up again, and another lady picked up. After a long fuss, she tells me to call up again after an hour, stating the reason "The complaint registration is not working". I don't think that's any of my problem. And never do they accept their fault, and continue looting customers. I request Docomo to PLEASE refund my money, and stop cheating it's customers this way. Otherwise, the impact is going to be upon them only.

Thank You.

these docomo people are big cheats and liars i am urging all the cheated customers to start a hate club against these people they have also deducted 91 rs from my account. Why don't we all start writing against these tata docomo people and urge people to move out of their network. first step u can take brother is get all the tata docomo connections in ur house get cancelled...

Thank You DOCOMO for refunding my money. I hope I or any other customer does not face these problems.

Thank you!

Dear Mr. Sanjay,

Apologies for the inconvenience caused to you, we have forwarded your complaint to the concerned department. Please bear with us in the interim.

Thanks and Regards,
Customer Care
Tata Docomo.