[Resolved]  Tata Docomo — fraud and unfair balance deduction in 2 days rupees 54 and rupees 60

Tata Docomo — false deduction for data usage

Hello,
i am using tata docomo from last 3 months.
yesterday i got a message from TA-HUWWAP stating that "Thanks for downloading Valuepack : VS_Mix_Games_99. You've been charged Rs. 34.0/-.[protected]:00 AM".
but the fact is that ,there is not a single bit on my phone related to this game that is downloaded by me or it is automatically downloaded from internet . when i talked about this with customer care agent he told me that they can't refund the amount nor they can do any thing in this regard.
give some suggestion regarding this matter.

Hi Singh,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

my TATA DOCOMO number is [protected] the company deducted false of rupees 54 (date:--28/3/2013) my balance was 132 then it became 78 out of which they refunded 27 (date:--28/3/2013) rupees my balance became 105 and the next day my balance was 80 out of which they deducted rupees 60 of dont know what and now my balance is rupees 20 (date:--29/3/2013).
please solve this problem o[censored]nfair and false deduction of balance.

Dear Mr.Roy,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr. Adhiraj,

We tried to speak to you personally on your number [protected] to understand your concerns regarding the balance deduction. However, we are unable to contact you, since your call was switched off.

Hence, we would like to inform you that the complaint docket number[protected] is already under process with the resolution date as on 02-APR-2013.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Mr. Roy,

We tried to speak to you personally to understand your concerns regarding the above complaint. However, we are unable to contact you, since your call was switched off.

We would like to inform you that upon checking with our records thoroughly we found that the balance of Rs.159/- has been correctly charged as per the data usage. Kindly note since there is no data balance in your account you have been charged from the main balance. Hence there is no discrepancy in your account.



Thanks and Regards,
Customer Care
Tata Docomo.

i would like to tell you that i had data balance of seven MB at the time when the balance was deducted mi have already mentioned in the complaint that i had 4 MB and 7 MB data balance left as i recharged with rupees 5 3g recharge then how can you deduct balance for internet usage also i would like to tell you that again after few days i was dialing number *141* then 1 then 2 then 1 then 1 which is for rupees 5 3g recharge for 50 MB for 1 day.
The message in USSD was transaction failed but i had rupees 7.90 balance i tried 3 times thinking network is low but your system deducted rupees 3 for just to request to activate and then my balance was 4.70 what about this i think you have selected my number for balance deduction.

iam not mad to use internet on 3g network when there is no data balance in my account i want my balance back...