[Resolved] Tata Docomo — call center related | |||
i am sovan, sir, i forrwerd my complain tata docomo care by network problem.30.3.2011 & recovery call is come with me 2.4.2011 kolkata care SHILPA CHATTERJEE,she call me & information me you do not right use tata docomo network if you doing your mobile network setting manul than no network problem ,sir you kindly information me than my outdoor is 1of2 network bar than indoor how many network?than if network setting is manul in indoor so network come my mobile. than possible you sent network technician in my home & chake this.& i said many time this executive not close my complaint but she don"t hear my word & close this complaint . THANK YOU. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
i want to my call detail..
plz help me
plz help me
sir i want to my call detail .. [protected]
[protected]@yahoo.com
[protected]@yahoo.com
docomo care center — misuses of lady no by the executives of care cente
dear opertatoryour customer executives are miss use the cell no of ladeies phon and hrass them by actvative servies and abusing with them persnol no
Regard
kulwinder singh
[protected]
yes network problem is right issue.
Respected sir,
Hi, I am Brijesh kr.Rana my mobile no.[protected] residing at Civil Hospital Baroda Road Gohana. HR.I am your docomo pre paid customer From Last 2 days & from beginning i have to face much problems. i purchase this no. 1 year before. there was a mistake by dealer about document.than i port this no. to idea. After 90 days i port this no. again idea to docomo.On 2nd may 2011 i did make a call on 121 for best offers. I don't know whatever that person name was who told me that, " sir if you rech. your a/c with rs. 300 than you get rs. 330 balance & you can use this bal. till 365 days." After rech. i make a call again on 121 there was another person he told me that." sir this bal. will be applicable only for 45 days." I requested to him then he transfer my call to his senior Mohit. He told me that, " sir aapka bal. refund ho jayega. he gave me a no. which was 52202. Than i make a call on this no. from [protected] which is dealer no.
Till that time everything was ok. i check my a/c there was 2.43 rs in main a/c., 100 MB data & 330 in special a/c. than i used the internet facility after that my special a/c bal. was 325.6 rs. i am very fed up about this kind of service..
Sir i request to you please solve this problem & fefund this 300 rs. bal. in dealer a/c or convert this balance into my main a/c balance.
Now 121 is barred also from my no. On this way u can understand which condition i will have to face.
In this way I become fed up with Ur Services AGAIN, and Leaving Ur Feel Good Public Relation Services...But think again again Ur Customer Care Executives Services Not Ur Company Services...IT Will harmful U in Future...Not warning but kind Request Which give Ur employee Excuse me.
regrd's
Brijesh kr.Rana
Gohana.
Mob. no.[protected]
Hi, I am Brijesh kr.Rana my mobile no.[protected] residing at Civil Hospital Baroda Road Gohana. HR.I am your docomo pre paid customer From Last 2 days & from beginning i have to face much problems. i purchase this no. 1 year before. there was a mistake by dealer about document.than i port this no. to idea. After 90 days i port this no. again idea to docomo.On 2nd may 2011 i did make a call on 121 for best offers. I don't know whatever that person name was who told me that, " sir if you rech. your a/c with rs. 300 than you get rs. 330 balance & you can use this bal. till 365 days." After rech. i make a call again on 121 there was another person he told me that." sir this bal. will be applicable only for 45 days." I requested to him then he transfer my call to his senior Mohit. He told me that, " sir aapka bal. refund ho jayega. he gave me a no. which was 52202. Than i make a call on this no. from [protected] which is dealer no.
Till that time everything was ok. i check my a/c there was 2.43 rs in main a/c., 100 MB data & 330 in special a/c. than i used the internet facility after that my special a/c bal. was 325.6 rs. i am very fed up about this kind of service..
Sir i request to you please solve this problem & fefund this 300 rs. bal. in dealer a/c or convert this balance into my main a/c balance.
Now 121 is barred also from my no. On this way u can understand which condition i will have to face.
In this way I become fed up with Ur Services AGAIN, and Leaving Ur Feel Good Public Relation Services...But think again again Ur Customer Care Executives Services Not Ur Company Services...IT Will harmful U in Future...Not warning but kind Request Which give Ur employee Excuse me.
regrd's
Brijesh kr.Rana
Gohana.
Mob. no.[protected]
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I am a Tata Docomo Prepaid User in Gujarat with Mobile Number +[protected] , Sir I have subscribe for the Blackberry Internet Bundle in which they said that I can get Unlimited Blackberry Messenger , Unlimited Email , Umlimited Social Networking , and Unlimited Blackberry Internet Browsing and its cost Rs. 399 per month but when i subscribed for it and start browsing for internet i received message for balance deduction for internet browsing and its happens 4 times in a day so Call to constomer care so they provice me some toll free number [protected] to get detail why balance has been ctu , so i called there and he get each detail from me and then says u have to dial 121 and then after operator sound appear press 3 then 4 and then 9 , so i do as he directed , in this 3rd call a lady named Bhavika receive the call and she also get each detail from me and then says you have to dial 121 then press 321222 after operator voice , so i do as directed , in this 4th call new lady named Bhvana says you have to talk on 121#9 , so i call on that number but it was not a proper number ( means number does not exist ) , so i call back to 121 and press 321222 and transfered the line to senior executive , and he says that you have get this detail only from 121 then 9 number his name was umesh maru.
Sir still now i have pay charges for the internet browsing for the unlimited plan and they didnt give me answer to me why they cut the balance for unlimited plan and gives a new number to talk and they waste my valuable time , sir when i m a literate person and they do like this to me then i think what type of charges they collect from illiterate or some low literate persons ?
Please Sir do something about it to prevent this type of problems society has facing this time
I will be very thanksfull if you can stop this type of robbery done with the society , because its not only my problem but his is the problem of 50% mobile users but very few know how to fight with them...
- Mehul Parkhiya
+[protected]
[email][protected]@gmail.com[/email]
PGVCL - Jasdan Sub Division