Tata Docomo — Grievance in regards to Rs. 75 recharge as mentioned on the official website. | |||
I did a recharge of Rs. 75 on my TATA DOCOMO no: [protected] on 12th Jan. According to the information given on the website the recharge of Rs. 75 is a TOP UP recharge for me which gives the benefit of Rs. 63.75 as the talk time amount. The snapshot of website stating Rs. 75 recharge as TOP UP recharge is attached in attached photo option. but I found out that I got some special benefit of 160 min local calling for 15 days. I filed a request related to this issue to the TATA DOCOMO by calling/ mailing and chatting. But no satisfactory resolution is made in this case. For the first 2 times I was fooled by the customer care executive who did not registered my complaint but just pretended to do so. I would like to submit the email trail which I had with the service executive which would fully justify my concern. Was this information helpful? | |||
 2 Comments | |||
Comments
Hi,
Subject: wrong information passing by your customer care executive subject is this
sir i recharged my mob no.[protected] by STV rs.888 for free STD calls on any networks that information provided by your executive but after recharged i get only free calls only local networks and STD calls are chargeable but i recharged that for free STD calls that's benefit i not get ok after that i complaints and sent many mail but no buddy taken that responsibility only makes me fool and not gave me nonsense answer like you get that's benefit check with same all that
i want to know you only whats happen about passing wrong information that why i loose my money and i lost my trust on tata docomo that it only. and your executive told me your case has been closed ok i want to know you only how you justify all that give me information only i would be very thank full to you.
complaint vide docket number PSMR12058468
Regards:
Parikshit singh
[protected]
Subject: wrong information passing by your customer care executive subject is this
sir i recharged my mob no.[protected] by STV rs.888 for free STD calls on any networks that information provided by your executive but after recharged i get only free calls only local networks and STD calls are chargeable but i recharged that for free STD calls that's benefit i not get ok after that i complaints and sent many mail but no buddy taken that responsibility only makes me fool and not gave me nonsense answer like you get that's benefit check with same all that
i want to know you only whats happen about passing wrong information that why i loose my money and i lost my trust on tata docomo that it only. and your executive told me your case has been closed ok i want to know you only how you justify all that give me information only i would be very thank full to you.
complaint vide docket number PSMR12058468
Regards:
Parikshit singh
[protected]
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