[Resolved]  Tata Docomo — High Negative Balance in my TATA DOCOMO Account

Address:

Hyderabad, Andhra Pradesh

Dear Sir,

This is to bring to Ur attention that i got a prepaid TATA DOCOMO number 7-8 days back from Hyderabad.After activation I had recharged of about 50/- Rs., I got a message the recharge is successfully and bal is 41.50/- rs. But when i checked my bal dialing to 15225 i got a message indicating that my bal is 0.00Rs/- . I called customer care than they informed me that my balance is negative 2800/- Rs Approx. I asked for clarification from them , they informed that this -2800rs/- is due to using mobile Internet even after zero bal in data pack. But I asked them that i have used only for one and half day and not even continuously how can u charge this high amount. And I am using Prepaid connection and Post -Paid connection, how can u let me use the service when I have no sufficient money in my account. They answered me saying that its a special offer for TATA DOCOMO customers to use the service even when there is no balance and they pay it after wards and this amount will be reflected as negative bal. so tried to contact himayat nagar ta ta DOCOMO outlet and met a person named irfan, He helped me a lot and tried complaining to customer care but no action has been taken. he asked me to recharge with 10Rs/- and i have done and this amount also got zero balance.

He asked me to visit head office in khan lateef khan in hyderabad so i visited . An executive informed me that is the method that TATA Docomo earns money by fraud things we cant do any thing in this matter, Iam sorry that i cant help u . only solution i can give u is just throw this card and take new card.

My Number [protected] and alternate numbers [protected],


But I have invested nearly 15000/- in publicising my number for my business contacts.how can i loose this number.

Dear Sir ,

Hence i request to give justice and take action on TATA DOCOMO and make my balance zero witout any negative bal and return my 50/-recharge, 10/-Rs recharge balance and 48/-Rs data pack balance

and i ask some question to TATA DOCOMO THAT

I want to ask some questions to you
my questions are:-
1. How can a balance become negative by such a big amount in prepaid connection??
2. When the balance became zero why was the Internet connection not closed for zero balance??
3. On what logic I was allowed to use Internet without any intimation that my main balance is being wiped out and it is becoming negative???
4. Why the data was balance and sms not working??
5. How can a user know that there is or not any data in his data pack account???
6. If the balance is negative why is it not shown on balance enquiry?? Dialing 15225 is giving main balance as 0.00!!!

I complained online on their website and get a call on my alternative no. and they refunded my balance of Rs 50/-( complain no:-pbr[protected] and after that my balance again become nil and customer care executive told that yoUr balance is in negative with Rs 2750/- approx. Even that fell on deaf ears!!!

So this is what Ta ta CDMA is doing with their customers!! And the authorities in charge are least bothered about how a customer may be cheated!!