Tata Docomo — Illegal deduction from balance

asrimani

from Mumbai, Maharashtra

Address:

South 24 Parganas, West Bengal

While I was on roaming from 25th Jan'13 to 9th Feb'13 service provider deduct excess balance inspite of having separate and active STV for tariff (STV 25) n sms (STV 54)
Before recharge of STV I made contact to one of the Customer Care Representative ( CCR ) and asked can I avail this facility on a roaming net work and CCR assured that it will work as usual but it did not.
Deducted Rs. 25.20 for 9 sms. (6x Rs.3.45 + 3x Rs.1.5) and 1.5 p/sec for all outgoing n incoming calls, Moreover for a particular number [protected] of kolkata circle deducted Re.1/m. for outgoing calls.
On 30/01/2013 I dialed 52222 for offers and availed an offer of Rs. 36 for the services of " all local and std calls will be charged @ 1 paisa/2sec for 30 days" But after balance deduction I did not get the service I paid for.

Please look into this matter and try to resolve as soon as possible.

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Comments

rakesh sahu121

from Mumbai, Maharashtra

Tata Docomo — illegal cost charges

dear sir/madam,
i rakesh sahu a customer of tatadocomo cell no. [protected] has been charged rs.17 with the reson that downloading of game by 3g wap services using dive in, but i didn't use that.

sir, i got free data use of 100 mb and when i start using company deduct 17 Rs. But i only used less then 1 mb
i severely contect to customer care then 1st person said that there having system problem, and said that i contect after 1hr.
After that another one transfer my call to senior one
then he gave me nodal officer's no[protected] but he not reciev my call. After that i again call to customer care there also my call has been transfer to again there seniors but my problem doesnot ractifying.
There having also several time illigal cost deduction by saying that activtion of love tips ....
Sir please take right action to ractify my problem.
Thanking you sir.

Your faithfully
rakesh sahu
cell no. [protected]

marvic128

from Mumbai, Maharashtra

Tata docomo customer are useless they are not trained
and waste of time

this is not simple silly

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

asrimani

from Mumbai, Maharashtra

Dear Sir / Madam,

Though you acknowledged my complain on 13th Feb'13. But till date neither my problem solved nor any reply from your end.
Waiting for your early response.

Thanks,
Avijit Srimani
[protected]