Tata Docomo — Improper information provided regarding 1299 plan

Address:

Bangalore, Karnataka

Hi,
My Tata docomo number is [protected]. I was called by a Tata Docomo Sales team to change my existing plan to 1299 plan in which I will get everything free when I am on Tata Docomo Network including the Data. The same thing is updated in their website as well and I will attach a screen shot if possible. When I called customer care to raise a complaint saying that I am not getting 3G when I am in roaming, I got a shocking news that 3G or data is not free when in roaming. I told them clearly that its updated in their website as well, but there is no proper response from them as usual. Everytime there will a interaction with a different supervisor and they always read out a standard script " Will get back to your within 24 hours " but nobody calls. Now I would like to raise a strong consumer complaint against Tata Docomo Mobile network for improper information, fraud and cheating, need a justice.

These are the latest interaction IDs[protected],[protected]. Supervisors I spoke to was Madhusuderan, Chaithanya.