[Resolved] Tata Docomo — inappropriate balance deduction | |||
I am the very old customer of TATA DOCOMO and using its services with two numbers that are as follows: [protected] and [protected]. When i started using 3G internet services, many times the company TATA DOCOMO has deducted my balance. Last time i recharged with 250 rs voucher in which company says that it will provide 250 rs talktime and 1 GB 3g data and 2g unlimited data for one month, of which i have got only 222 rs balance and after 1 week under the perod of voucher the company TATA DOCOMO has deducted my full balance in my main account that is 221 rs and also the internet service has stopped. when this happened i called to the customer service of the company TATA DOCOMO the executive said to me that "the company systems are not updated yet so we can not provide you information so call after 4 hours". The date and time of calling and stopage of the service is 22 JULY 2013 at 1:15AM. So, I want to ask and claim the company for this issue and its a very big issue for me and I also want to ask the company TATA DOCOMO that i am a common man and 250 rs and also many recharge vouchers which the company has deducted and that are not very small amount for me and my work which i have lost today only because of the TATA DOCOMO company, so the company TATA DOCOMO has to pay all the my lost money and the lost business amount and the value of my time. I want my claim within a week from the company TATA DOCOMO. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 14 Comments | |||
Comments
DEAR SIR/MADAM, DATED: 15-DEC-2010 (REMAINDER:03, DATED:17-DEC-2010)
I RECEIVED THAT SMS BALANCE OF 25 SMS.THEY HAVE NOT IMFORMED ABOUT THE SMS BALANCE. (NOW ONLY I CHECKED THE SMS BALANCE AFTER SEEING YOUR REPLY TODAY ). BUT I DID NOT RECEIVE THAT BALANCE OF Rs. 25 IN MY ACCOUNT TODAY. TILL NOW I HAVE NOT RECEIVED THAT BALANCE. THEY ARE TELLING LIES THAT THEY HAVE CREDITED. SO PLEASE TAKE NECESSARY STEPS TO REFUND MY BALANCE THAT THEY HAVE DEDUCTED.
I RECEIVED THAT SMS BALANCE OF 25 SMS.THEY HAVE NOT IMFORMED ABOUT THE SMS BALANCE. (NOW ONLY I CHECKED THE SMS BALANCE AFTER SEEING YOUR REPLY TODAY ). BUT I DID NOT RECEIVE THAT BALANCE OF Rs. 25 IN MY ACCOUNT TODAY. TILL NOW I HAVE NOT RECEIVED THAT BALANCE. THEY ARE TELLING LIES THAT THEY HAVE CREDITED. SO PLEASE TAKE NECESSARY STEPS TO REFUND MY BALANCE THAT THEY HAVE DEDUCTED.
Tatadocomo — DEDUCTION OF MY BALANCE
DEAR SIR/MADAM, DATED:12-DEC-2010I HAVE BEEN DEDUCTED A LOT OF BALANCE FROM MY MOBILE ([protected]) WITHOUT MY KNOWLEDGE FOR THE PAST 5 MONTHS FOR THE SERVICES LIKE CALL ME TUNES, CRICKET etc.THEN I ACTIVATED THE DND SERVICE. BUT RECENTLY I RECEIVED A CALL FROM JOKES.I JUST DISCONNECTED THE CALL.BUT FOR DISCONNECTING THE CALL I WAS CHARGED Rs.25 FROM MY MOBILE.THEN I COMPLAINED ABOUT THIS TO THE CUSTOMER CARE.THEY SAID THAT THEY WILL REFUND THE MONEY IN ONE HOUR. BUT THEY HAVE NOT REFUNDED THE MONEY BACK. THE NEXT DAY I CALLED THE CUSTOMER CARE. BUT THEY SAID THAT THEY ALREADY REFUNDED THE MONEY.BUT I HAVE NOT RECEVIED YET. BUT WHEN I ASKED, THEY THREATENED TO DISCONNECT MY OUTGOING AND INCOMING CALLS FACILITY.AND THAT WHOLE DAY THEY BLOCKED ME FROM CONTACTING THE CUSTOMER CARE. PLEASE TAKE NECESSARY STEPS TO REFUND MY BALANCE AMOUNT THAT THEY HAD DEDUCTED WITHOUT MY KNOWLEDGE. MY E-MAIL ID IS [protected]@rediffmil.com
THANKING U.
Tata Docomo — 30rs was lost
i have been recharge rs 50 to no [protected] but i got only 11rs. if i asked with costumer care but they disconnected my call Is there a forum to bring them in line?
Tata Docomo — about balance
an amount deducting rs 3.00 daily from my mobile.my tata docomo mo no is-[protected],i'am suffiring this problem from few days.plz deactivate mvc services as soon as possible.Docomo — balance not refunded yet
yesterday they promised me that they will refund my balance tomorrow but instead of refunding my balance they stopped my service and deduct another balance please see that they do not start any service without my permission and also refund my balance soonTata Docomo — lost money
i have lost my balance and i cant contact with the customer-care office, kindly help me i have lost my balance of 30 Rs.
Dear Customer,
Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.
Thanks and Regards
Customer Care
Tata DOCOMO.
Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.
Thanks and Regards
Customer Care
Tata DOCOMO.
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
The company had called me yesterday in evening and said to me that "all the charges deducted are correct and its your mistake"
but the reasons told by the company were totally hidden to me and every one, so now also i want my deducted balance and 250 rs recharge voucher back from the company TATA DOCOMO at my number [protected].
but the reasons told by the company were totally hidden to me and every one, so now also i want my deducted balance and 250 rs recharge voucher back from the company TATA DOCOMO at my number [protected].
Dear Customer,
As per our discussion over the call, we would like to inform you that as your number got activated with Rs. 8/- data pack auto renewal, your previous unlimited data have been lapsed.
Kindly note that as you have crossed 50 MB data (Rs. 8/- data pack benefits), your balance of Rs. 213.50/- have been deducted for internet usage.
For further assistance, write to us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
As per our discussion over the call, we would like to inform you that as your number got activated with Rs. 8/- data pack auto renewal, your previous unlimited data have been lapsed.
Kindly note that as you have crossed 50 MB data (Rs. 8/- data pack benefits), your balance of Rs. 213.50/- have been deducted for internet usage.
For further assistance, write to us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
Sir i am the customer of tata docomo my mobile no is [protected] the company deduce my account balance many time without notice or any reason or today they deduct 140rs from balance. when we call back to customer care they never give us such response most of say system not working. Now what is our fault tat i' using them services. So please help me out they doing like dadagiri. i want my balance back.
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DEAR SIR/MADAM, DATED:12-DEC-2010
I HAVE BEEN DEDUCTED A LOT OF BALANCE FROM MY MOBILE ([protected]) WITHOUT MY KNOWLEDGE FOR THE PAST 5 MONTHS FOR THE SERVICES LIKE CALL ME TUNES, CRICKET etc.THEN I ACTIVATED THE DND SERVICE. BUT RECENTLY I RECEIVED A CALL FROM JOKES.I JUST DISCONNECTED THE CALL.BUT FOR DISCONNECTING THE CALL I WAS CHARGED Rs.25 FROM MY MOBILE.THEN I COMPLAINED ABOUT THIS TO THE CUSTOMER CARE.THEY SAID THAT THEY WILL REFUND THE MONEY IN ONE HOUR. BUT THEY HAVE NOT REFUNDED THE MONEY BACK. THE NEXT DAY I CALLED THE CUSTOMER CARE. BUT THEY SAID THAT THEY ALREADY REFUNDED THE MONEY.BUT I HAVE NOT RECEVIED YET. BUT WHEN I ASKED, THEY THREATENED TO DISCONNECT MY OUTGOING AND INCOMING CALLS FACILITY.AND THAT WHOLE DAY THEY BLOCKED ME FROM CONTACTING THE CUSTOMER CARE. PLEASE TAKE NECESSARY STEPS TO REFUND MY BALANCE AMOUNT THAT THEY HAD DEDUCTED WITHOUT MY KNOWLEDGE. MY E-MAIL ID IS [protected]@rediffmil.com
THANKING U.