Tata Docomo - Incorrect Billing
Snehdeep on Jan 25, 2013
I had faced issue regarding the incorrect bill. I had requested for Bill Plan details various times via mail and calls to TATATEL. But never got apt response. Till date I haven't received any plan details from them. The first month bill after the new plan was activated came to whooping 1500+. When inquired, the reply i get is OVER USAGE CHARGES above dedicated limit. When the details about plan were asked no one bothered to reply with same and now the same absurd bill was slapped for next month too. The details were asked during 2nd bill cycle and was very well mentioned that the amount if again absurd won't be paid. Now I get threats of legal actions, since talks with some senior officials didn't work. My last mail before having talks with senior management is as below.
Requesting kind help in resolving the concern.
Dear TATATEL Team,
May I kindly request you to refer the trailing mails and my complaints registered with your call centre executives? It’s been a month I had raised a concern and still no resolution. Neither till date, anyone had even bothered to send the details of the plan currently active. I am very sure even this month bill would be absurd for which I again intimate that it won’t be paid till time they include irrational charges. I still get bill intimation and threats to service restriction. Once in a while some new executive calls me up, to whom I need to AGAIN explain everything from start. And finally the person tells me, “Sir, you need to pay the charges.” , and hangs up the call. Are you people really joking with me?
Let me be very clear and to the point.
1. No bill of Dec’12 would be paid till the time the concern is resolved and charges are rectified.
2. If the same concern in Jan’13‘s bill is observed, even it won’t be paid.
3. I need details about bill plan currently active.
4. If still wish to threaten me of service restriction, show some guts to have a face to face talk and cancel the connection.
5. Hereafter NO CALL CENTRE EXECUTIVE should call me for understanding the concern. Call won’t be entertained. Anybody does wish to talk for same can be of the four listed in ‘To Mail’ list. TATATEL personal is free to meet me any day evening after 7 with prior call.
Hope you won’t disappoint me, because we can very well understand what brand TATA is.
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