My name is Saket Karnik and I represent OPTIMISTIK INFOSYSTEMS.
Our Organization is a customer of tata docomo services, as per the following details-
Phone Number-- 02066521657
Office No. 30|Aditya Shagun Mall|N.D.A. - Pashan Link Road|Bavdhan|Pune|411021|India
We would like to complain about the Harrassment, Misinformation & Inconvenience Caused by various departments of TATA Docomo to us-
• In Dec 2012 we have applied for a connection ( Landline and Data Plan), and requested a speed on 10 Mbps
• But the Ground Sales Agent told us that in this particular locality(Office No. 30|Aditya Shagun Mall|N.D.A. - Pashan Link Road|Bavdhan|Pune|411021|India) this speed is not feasible, so better you take a 1.5 mbps plan for which we said ok and signed and stamped the new plan sheet.
• But when we got the first month bill--- we were charged for 10 mbps
• After lot of mail communication and escalation, we find ourselves in one of their Interdepartmental mail from their area sales manager(MR. Alok Baronia) stating very clearly about the change in plan( form 10 mbps to 1.5 mbps) before connection was made.
• Even after this the customer care department( email id—firstname.lastname@example.org 1-800-266-3030) does not understand the same.
• Now Today--- They have disconnected our services.
• Every time we call them—they misbehave with our employees.
• To re-activate our connections on Immediate basis
• To compensate for the Harassment, Inconvenience & Loss of Business caused due to this mistake of tata DoCoMo departments.
Awaiting your revert on the same…
Partner @ OPTIMISTIK INFOSYSYTEMS
Mobile : +91 8087600884