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Tata Docomo |
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12 Reviews
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Snehdeep
on Jan 25, 2013
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Incorrect Billing
I had faced issue regarding the incorrect bill. I had requested for Bill Plan details various times via mail and calls to TATATEL. But never got apt response. Till date I haven't received any plan details from them. The first month bill after the new plan was activated came to whooping 1500+. When inquired, the reply i get is OVER USAGE CHARGES above dedicated limit. When the details about plan were asked no one bothered to reply with same and now the same absurd bill was slapped for next month too. The details were asked during 2nd bill cycle and was very well mentioned that the amount if again absurd won't be paid. Now I get threats of legal actions, since talks with some senior officials didn't work. My last mail before having talks with senior management is as below.
Requesting kind help in resolving the concern.
Dear TATATEL Team,
May I kindly request you to refer the trailing mails and my complaints registered with your call centre executives? It’s been a month I had raised a concern and still no resolution. Neither till date, anyone had even bothered to send the details of the plan currently active. I am very sure even this month bill would be absurd for which I again intimate that it won’t be paid till time they include irrational charges. I still get bill intimation and threats to service restriction. Once in a while some new executive calls me up, to whom I need to AGAIN explain everything from start. And finally the person tells me, “Sir, you need to pay the charges.” , and hangs up the call. Are you people really joking with me?
Let me be very clear and to the point.
1. No bill of Dec’12 would be paid till the time the concern is resolved and charges are rectified.
2. If the same concern in Jan’13‘s bill is observed, even it won’t be paid.
3. I need details about bill plan currently active.
4. If still wish to threaten me of service restriction, show some guts to have a face to face talk and cancel the connection.
5. Hereafter NO CALL CENTRE EXECUTIVE should call me for understanding the concern. Call won’t be entertained. Anybody does wish to talk for same can be of the four listed in ‘To Mail’ list. TATATEL personal is free to meet me any day evening after 7 with prior call.
Hope you won’t disappoint me, because we can very well understand what brand TATA is.
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 11 Comments |
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I am a tata docomo prepaid card holder in maharastra.In october i received a SMS from tata docomo mentioning about a special recharage of Rs 59 which will make international calls to USA and Canada 1paisa/second.So i did the special recharge and it was successful.
On the same day i made a call to USA and i was charged around Rs 9/min.I had a long talk with the customer care officials 4 times and they said that your call was made from Odisa(my native state) which is true.
However my concerns are
1.In the SMS, nowhere it was mentioned that on roaming, the special charges(i.e 1paisa/second) is not applicable for ISD calls.
2.In tata docomo site, nowhere it was mentioned that on roaming, the special charges(i.e 1paisa/second is not applicable) for ISD calls.
3.Please note that tatadocomo has no extra charges for outgoing calls even in roaming for Local and STD calls.They charge the same 1paise/second inside subscriber's home network and outside subscriber's home network .
4.If they don't want to provide special rate(i.e 1paisa/second) for ISD calls then why the special recharge of Rs 59 was successful while i was in roaming.
After talking to the top most customer care official of tatadocomo, i found their response quite disheartening and irresponsible.Even they told me that they cann't mention everything in their website and they can do anything they want as they always mention *terms and condition apply in their website.
For reference, below are my details:-
Name:-Manoranjan Acharya
Mobile Number:-9028510172
Customer of:- Tata Docomo Maharastra(Pune)
Customer Complaint Number from Tata Docomo:-M2990209
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Today again i have received the message from tata docomo from this RS59 ISD pack.I am typing the message as it is below.
"International calls at Local Rate! On Rs59 special recharge, get calls to US@1p/sec for 30 days.Unlimited songs@1p/sec for 30days.Unlimited songs@Rs10, Dial 543211@5p/sec.Best Offer@52222(TollFree)"
From the above mssage
1.There are no sign that this offer is valid in local network only.
2.Nither this message says, for more details call customer care or TnC apply.
3.The service provider felt it important to advertise "Unlimited songs@1p/sec for 30days.Unlimited songs@Rs10, Dial 543211@5p/sec.Best Offer@52222(TollFree)" rather than mentioning the important terms and conditions or call customer care for more details.
4.During my last call with custome care officials, they told me that there is not enough space to specify that this offer is valid only in home network not on roaming.
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I went to rajasthan and was charged for 119 sms at cost of $5 per international sms but the number that were charged were all local numbers.
its incorrect billing and would like to rectify it ,i even called and sent emails on 31/12/2011 but still not fixed .
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i cant understand why they cant fix it and harrase customers
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Hi Kanishk,
Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.
Thanks and Regards
Customer Care
Tata DOCOMO.
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sir. My name anilash. My number 9037809804. Iam from kerala. Today night (23, 3, 2012) i will call to a local number just 3sec bu t 6sec paisa didecting in my account. Now DOCOMO prepaid billing incorrect. Its cheetting.
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today i will try to docomo kerala custmer care. Take a excutve. She is a new excute shez not know prepaid offers. She is say just hold i hold that call 25mints abow and dont take my call. Some times after she is disconecting my call.
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Dear Snehdeep,
Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.
Thanks and Regards
Customer Care
Tata DOCOMO.
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Dear Sir/Madam,
My name is Saket Karnik and I represent OPTIMISTIK INFOSYSTEMS.
Our Organization is a customer of tata docomo services, as per the following details-
Account Number--987608457
Phone Number-- 02066521657
Office Address-
Office No. 30|Aditya Shagun Mall|N.D.A. - Pashan Link Road|Bavdhan|Pune|411021|India
020- 66521657
We would like to complain about the Harrassment, Misinformation & Inconvenience Caused by various departments of TATA Docomo to us-
• In Dec 2012 we have applied for a connection ( Landline and Data Plan), and requested a speed on 10 Mbps
• But the Ground Sales Agent told us that in this particular locality(Office No. 30|Aditya Shagun Mall|N.D.A. - Pashan Link Road|Bavdhan|Pune|411021|India) this speed is not feasible, so better you take a 1.5 mbps plan for which we said ok and signed and stamped the new plan sheet.
• But when we got the first month bill--- we were charged for 10 mbps
• After lot of mail communication and escalation, we find ourselves in one of their Interdepartmental mail from their area sales manager(MR. Alok Baronia) stating very clearly about the change in plan( form 10 mbps to 1.5 mbps) before connection was made.
• Even after this the customer care department( email id—3030@tatatel.co.in 1-800-266-3030) does not understand the same.
• Now Today--- They have disconnected our services.
• Every time we call them—they misbehave with our employees.
Our Concerns-
• To re-activate our connections on Immediate basis
• To compensate for the Harassment, Inconvenience & Loss of Business caused due to this mistake of tata DoCoMo departments.
Awaiting your revert on the same…
Salet Karnik
Partner @ OPTIMISTIK INFOSYSYTEMS
Mobile : +91 8087600884
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No updates yet. This is really frustrating.
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Jan 15, 2012 by
