[Resolved]  Tata Docomo — invalid deductive and after that no refund even after complaint number

Address:

Bangalore, Karnataka

Hi team,

This is regarding escalation on refund amount of rs.95 deducted from my account on 01/09/2012 16:18. (Here note the point that the deduction was for an unwanted GPRS service as i have already activated GPRS pack on top of that just for the amount deduction on more GPRS service activated)

after the deduction on this amount i contacted customer care by chat and got the following response

"I have registered the complaint and reference number is PBR12061550 ,
which will be used for your future reference and same will resolved by 04-SEP-2012 20:00:00 ."

and on 4th sept i got one sms saying we need 48 hrs. and the height was when yesterday again 10rs deducted from my account for one more unwanted service. After that when i called CC they refunded my 10 rs. and told me 95rs. will be refunded by 6th sept 2012 11.35 am but till now no joy.

After that again i had a chat with CC and i too sent mail to appellate.[protected]@tatadocomo.com, [protected]@tatadocomo.com and nodal.[protected]@tatadocomo.com but the response was same 48 hrs.

i dont know how many times this company will ask for 48 hrs.
anyways i request all the reader of this post if you are a docomo customer port from docomo ASAP, and if you are planing to take a new connection dont go for docomo. As soon as u recharge they will deduct ur money.


Thanks in anticipation,
Pranay Joshi