Tata Docomo — irresponsible answers from company

Tata Docomo — complaint of losing faith in Tata Docomo

Dear Sir,
This is very sad to know that what your dealer promises to give is not applicable on this mobile number. today I came to know that the dealer was having lack of knowledge that he would have one recharge of Rs 2/- then his promises would have proven, but he did recharge of Rs 1/- which means 25Rs/- per month for 3 months in the recharge value. So it is unfair if the dealer is not responsible for the same and you not cancelling the dealership of such fraud dealers. Now I am switching to BSNL which have no such complex criterias as yours.
Thanks for Your services
Regards
Dr. Naresh Kumar


this is in reply to message from customer care of tata docomo


Dear Mr. Kumar,

Thank you for writing to us.

We are in receipt of your email dated 24-Sep-2011; as regards your concern over balance depletion for TATA DOCOMO number [protected].

We regret the inconvenience caused to you.

Please be informed that the charges have been levied correctly as per the tariff applicable on your number for the GPRS usage. Hence as per the process we are unable to refund the amount.

For further clarifications call us at 121 from TATA DOCOMO number or [protected] from a non TATA DOCOMO mobile phone. You can also write to us at [protected]@tatadocomo.com.

Assuring you of our best services at all times.

Warm Regards,
Bincy.L.R
TATA DOCOMO

Visit us at www.tatadocomo.com for latest offerings..

Sir, I have a Tata Docomo Sim which was blocked yesterday my mistake by going through sim security so kindly activate my sim as soon as possible MY NO. IS [protected]

Too Bad & Most Irresponsible Answers From TATA DOCOMO.
Respected Sir/Madam,
As I mentioned earlier, I am having a Mobile Shop in 50ft Road, Nagendra Block, Bangalore-50.Today Morning I recharged Tata Docomo Number [protected] amt is INR129.As per this plan customer should get 30paise per minute all India call.But He Didn't got it.Then I called retailer customer care and one Miss Shruthi received my cal, She says That Customer is in another plan so This plan doesn't works & abt that INR129 she says they cann't return to Us nor customer can enjoy the benefit.
Later I once again called customer Care, One Mr.chethan spoked to me.He says that Customer is in another plan which ends in the month of May.Untill then no other paln works, & this INR129 will be in Customers Acc.(i don't know which Acc.& How to check that).But This new plan ends with in 4 months so where does this INR129 goes no one i s getting from that.If the plan doesn't works why did they accept that? After accepting Why Don't give the benefit?
He don't have the ans.So I hope Some body frm TATA DOCOMO will give me the correct answer & will Return my Money & will never do this to other Retailer & Customer.

Just now I spoke to senior of retailer call center MR.SUNIL, even he didn't given satisfying answer.He says that INR129 plan is not applicable to the number[protected] becoz he is in INR43 plan, which ends in the month of MAY.Then why did the company accepeted the recharge of INR129 & where that money goes, if that plan is not applicable.
We are in modern technology is not it.What should I thank then IS TATA DOCOMO doesn't have modern technology? If so its shame on TATA DOCOMO.I was having very good faith on TATA DOCOMO, now I am losing that faith.Before other lose faith on them I hope TATA DOCOMO will update their technology.

It is faster than customer care. Get your complaint resolved quickly.


I do not think so becoz, no response from TATA DOCOMO at all.Ask them To Up date their Technology so that they can give better service.

Dear Arman,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer([protected]),

The recharge has been successfully updated in the account. Hence, refund of amount is not applicable for the same.

Thanks and Regards,
Customer Care,
Tata DOCOMO

Dear Mr.Tiwari,

We Called on [protected] but the same was not reachable. Kindly visit the nearest TATA docomo outlet for better assistance.

Thanks and Regards,
Customer Care,
Tata DOCOMO