Tata Docomo — LEGAL NOTICE ISSUED EVEN AFTER PAYING FULL AND FINAL PAYMENT

Address:

Korba, Chhattisgarh

I HAD A TATA DOCOMO DONGLE NO [protected] ACC No[protected].

DUE TO POOR SERVICE AND AFTER RAISING LOTS OF COMPLAIN I FINALLY DECIDED TO SURRENDER THE NUMBER.
SO I WENT TO TATA DOCOMO OUTLET ON[protected] AND PAID THE AMOUNT.
THE AMOUNT WAS CONFIRMED BY THE SHOPKEEPER AFTER CALLING TO DOCOMO OFFICE AND HE GAVE A MANUAL RECIEPT STATING ON TOP" FULL AND FINAL PAYMENT" , HE ALSO ASKED ME TO WRITE A LETTER TO STOP THE SERVICE WHICH I DID.

AFTER 2 MONTHS I GOT A EMAIL FROM TATA TELESERVICES SAYING I HAVE A OUTSTANDING AMOUNT OF Rs 600 AND FAILURE TO PAY THE SAME WILL LEAD TO DISCONNECTION OF THE NUMBER.

AS I ALREADY HAD GOT MY NUMBER DISCONNECTED SO I IGNORED THE MAIL.

NOW AFTER A YEAR I GOT A LEGAL NOTICE FROM GWALIOR SAYING IF I DON'T PAY AMOUNT OF Rs 2366/- A CASE WILL BE LODGED AGAINST ME UNDER VARIOUS SECTIONS OF INDIAN PENAL CODE.

THE RECIEPT WHICH I HAD WAS ALMOSTA YEAR OLD AND SO I DISPOSED IT AFTER 6-7 MONTHS.
NOW I HAVE NO WAY TO PROVE I HAD PAID MY AMOUNT AND CUSTOMER CARE REPRESENTATIVES AT OFFICE AND OUTLET ARE ALSO NOT HELPING.

APART FROM ALL THESE I WOULD REALLY LIKE TO KNOW , HOW A POSTPAID SERVICE GET DISCONNECTED WITHOUT PAYING ALL OUTSTANDING AMOUNTS( CONDITION PAYMENT HAS BEEN MADE WHILE APPLYING TO DISCONNECT).
I ALSO USE POSTPAID SERVICES OF OTHER TELECOM PROVIDORS AND THEY ONLY DISCONNECT THE SERVICE ONCE FULL PAYMENT IS MADE.

PLEASE HELP ME AND SUGGEST WHAT SHOULD I DO.

KUNAL PRASAD