[Resolved] Tata Docomo — LOSS MY MONEY | |||
I have been using TATA DOCOMO (prepaid) No's. since last 3 year, now i am very angry with this service provider even their customer care representative are also don't poor information, i have recharged today on my 2 tata docomo no's before recharge i saw also their pampHlet their is no service regarding recharge amount of rs.30(it clearly written that the sms pack is 38,62,72) not 30. i recharged with rs.30 but i don't got any money i called to customer care they told me that a sms service is activated on your pH this is not right i want my 30 rs back because i don't need sms service Please stop sms pack service and refund the deducted amount as soon as possible. my both Mobile Nos.:+91 [protected], [protected]... Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
they r lik this only thier service is not proper it had happend wid me too
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,
As discussed, we would like to inform you that on recharge of Rs. 30/- you will get 400 Local & STD SMS, Validity:28 days and the same has already been credited to your account. You can write to us on [protected]@Tatadocomo.com.Please visit our website www.tatadocomo.com for more information.
Thanks and Regards,
Customer care,
Tata Docomo.
As discussed, we would like to inform you that on recharge of Rs. 30/- you will get 400 Local & STD SMS, Validity:28 days and the same has already been credited to your account. You can write to us on [protected]@Tatadocomo.com.Please visit our website www.tatadocomo.com for more information.
Thanks and Regards,
Customer care,
Tata Docomo.
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Tata Docomo — loss of currency
i had recharged for rupees 150 on may 16th, on wednesday my balance was 80 rupees and on thursday it was 75 without making any calls or messages...no services has been activated by me...wen contacted the customer care after around 20 attempts, they refunded me rupees 30... but even after complaining tat i dont want to receive any ads, i continue to receive ads everyday... my brother lost 100 rupees in 3 days, without any usage.... this is not the first time but many times we have lost small amounts, but this time its too much.... very very bad customer service... their customer care is always busy n they ask us to visit their bloody website...they dont receive our cal even if it rings sometimes or else they say they are busy....we are fed up with this....the numbers are [protected] and [protected].... i hope my patience is not tested n provoked to take action.... dont take us for granted or think we are helpless...