[Resolved]  Tata Docomo — Misleading the Customer

Address:Mumbai City, Maharashtra

I have given the cash of Rs 1000 on 15th june to Mr Rinkunath who is working for Mr Kashif Khan. They have promised me that my new connection of Walky would be activated on Tuesday evening and i would get the handset at the same time. Today is 22nd June and still we havent got any walky handset from Tata. Also, everyday in the evening i am receiving a call stating we would be delievering the same next day evening or then we will refund the money back to you. I have spoken to Mr Dinesh/ Mr Kashif Khan and Mr Rinkunath.

Even Mr Kashif has promised me that he would be sending the cash receipt via email.... still i am waiting for the cash payment receipt from past 8 days

It is an worst service i have seen in my life, where no one is responding properly and giving lots of excuses. Now i am trying to contact Mr RInkunath, he is saying that i am bust with other customer and need to speak to his boss Mr Kashif Khan. Also trying to call Mr Kashif Khan @ [protected], he is not picking up the call.

CAF # 5256186
Del # 60022900

Regards,
Asif Ansari
[protected]
[protected]@yahoo.co.uk
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

Hi Asif

Kindly be informed that received walky instrument and your number is activated and there is no issue now


Thanks and Regards
Customer Care
Tata DOCOMO.
Dear Tata Docomo,

What a pathetic service you are providing.

I have recharged for 250 Rs unlimited data and you charged me when I completed 1 gb data and still 15 days validity remains.

When i called you executive, admitted as their mistake and transferred to you senior and he never picked up.

He assured me that he will call back, and never did.

48 hours almost passed till now he haven't called me back, when i call your customer care, they are not picking my number.

[protected]

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