[Resolved]  Tata Docomo — Money deducted but service not provided

Dear All, I recharged from one of the dealer in my area and i got sms that Recharge successful with transaction ID. But i am not able to send sms for free they are charging re.1rupee per sms, the reason why i topup with 26rs is to avail 100 free sms/per day but they are charging for each sms after recharge. i talk to this to one of the customer care he said they didnt receive any transactions for my mobile .they ask me to check with the dealer, but why should i contact dealer, The dealer job is to ensure that the amount is successfully credited to customer or not.The amount is successfully credited but i am not able to avail free sms, then i went to dealer and said my concern. and he saying that you got sms from me that recharge is successful then why should i need to check this is purely docomo companny issue. and he spoke to one of the customer care in docomo they said that i having already 5 offers so i cannot avail the 26 rupee booster then how the transaction will be successful, it must to go failure.but the transaction is success but they saying if the customer complaint about this issue within 24 hour we will be refund other wise we cant. i didnt check after topup with26 rupee after 2days i sent sms then only i came to know that my sms booster is not activated.This is fraudulent activity really worst they not at all refunding my account and i am not able to use the free sms also .Its really pathetic. this is similar to theft.