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Tata Docomo |
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12 Reviews
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Ankit Goyal
on Jan 28, 2013
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Network Issue
Hi,
My number is +918446808084 and I am in Pune.
There is a lot of network problem for most part of the day/night. I had called the customer complaint a couple of times few days back to register a complaint but nothing seems to have happened.
To talk to somebody, I atleast have to call 2-3 times before connecting the call. Then also, the call gets dropped most of the times. I am really getting frustrated with Tata Docomo Network now.
Please do not ask me to use Aircel network as the same thing is happening with it also.
Please look into it or I will have to change my service provider.
I have also sent a mail to tata docomo customer care 2 times but still there is no contact from them regarding this.
Please look into it.
Ragards,
Ankit Goyal
8446808084
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 11 Comments |
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Comments |
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Hi,
This is Phanindra. I have been using tata docomo prepaid service. Unfortunately i was unable to make the calls in the evenings after 6 PM even i can see full signal.
And also sometimes i cant find signal at all...I have checked with my handset thinking that the problem is with but confirmed that problem is not on my side..its with the network..!
Its very disappointing to see these kind of happenings with docomo..! Hope the issue will get resolved soon..!
Thanking You,
Phanindra.
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My Num is 8122673384.
Email id is hemu62@gmail.com
Thanks for your reply..!
Phanindra.
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Hi,
I stay in N.S Palya, BTM 2nd Stage Bangalore.
Recently I moved to that place. after moving to the new house i found that my handset is having problem getting the network.
Some times i am getting 1 stick and some times 2 sticks of network. With that network the call gets drooped and so many breaks while on conversation. I gave a complain to tata docomo customer care on 30th june 2012 regarding this. complain # is PNR2012021426.
they said that it will be resolved by 8PM on 3rd july 2012.
I called them on 4th july morning to know the status of my complain.
they said that your problem has been resolved. I am really surprised to hear this. I have given the complain,with out my knowledge how could they close the complain. I am still facing the issue. I asked that customer care executive(poornima) to connect to her senior.
She put me on hold for 1Hr but no one responded to me. after that i disconnected the call and them again and but i believe they did something on my number so that after that when ever i am calling its saying all the representative are busy attending other customers please drop an email to "listen@tatadocomo.com".
This kind of service is not expected from a company that holds tata brand.
regards
Soumitra behera
9739140196
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Hi Soumitra,
The inconvenience caused is deeply regretted. In order to proceed with your complaint, we request you to revert with the mentioned details which are mandate: ?Name of Access Point: ?Symbol displaying (E/G): ?Error prompt: ?Is it related to any particular time: ?Is it related to any particular Site: ?Handset Type: ?Your city: ?Area /Sector/ Street Name/Landmark: ?Village / post: ?Zilla / tehsil: ?District: ?State: ?Pin code: ?Indoor/Outdoor: ?No. of signal bars: ?From when you are facing this problem: ?Alternate number
Thanks and Regards
Customer Care
Tata DOCOMO.
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I am using Tata Docomo prepaid card from last 6 months i.e. April 2012. I am living in Ghatlodiya, Ahmedabad. Pin code - 380061.
Generally i am using this card for internet usage. Its giving good speed with good network and working fine till last week of December2012. From 25th Dec 2012, as soon as i reach in ghatlodiya area, network go down. And after some time its started as a roaming on its network signal. However, in this case, calling is working but internet is not working. Its just showing No internet connection.
There is no issue of any setting. As soon as i leave Ghatlodiya area, its working fine. This is network related issue only.
Please solve this network issue asap.
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Dear Customer,
Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.
Thanks and Regards
Customer Care
Tata DOCOMO.
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Dear Mr.Goyal,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
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Hi team,
-I have logged a complaint (Complaint Reference No. 339206655) on 8th Dec 2013 and ticket got closed on 20th Dec 2012
we don't know what is the action tacken.
- I have logged one more complaint(Complaint Reference No. 341753417) on 26th Dec 2012, till now no update for that complaint.
On "http://www.tatadocomo.com/myaccount.aspx", I see it will take 860.8 hours to resolve my complaint.
My Plan details is KA-3G Dongle 1250 - 11GB UNL
As a post paid customer your engineer is not understanding my concern, please explain how can I proceed my connection.
If you are not interested to know my (post paid customer's) concern. I am not interested in continuing these type of worst services. Kindly update me the ETA/SLA for my ticket.
Please note that, Last month I go ahead with the payment, but now I will hold my payment till my ticket closure.
Regards,
Ashik Ahamed
8884964222
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Dear Mr. Goyal,
You are facing the issue due to low coverage area and there is no time line for network upgradation. Your request has been forwarded to the concerned department.
Thanks and Regards,
Customer Care,
Tata DOCOMO
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Hello Team,
My Docomo No. is 7795011132.
I have logged a complaint on 8th-Dec.
Complaint ID - 339206655
Till now my issue has not been resolved. I would like to escalate this issue as well as bad customer service experiance.
I have not received any proper update/solution. Also I have not got call from the technical team.
As postpaid customer I really feeling bad for continuing my connection.
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Regards
Ashik Ahamed. A
+91-888 4 96 4 222
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i have problem of network since from 4 months. i have raised complaints about network issue no. of times. but no response from company. that's why i have not paid the bill of one month. but they added other months bill with that also & now they doing mental harassment of mine. so please help me. my current no is 9881234449
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Aug 22, 2011 by
