[Resolved]  Tata Docomo — No action taken on over states bill of Rs.6040 from TATA DOCOMO

Tata Docomo — no action taken

Dear sir/madam,
my name is bhavarth bhatt(surat,gujarat).my mobile no: is [protected].i had already face this same matter 2 times and this is the 3rd time.this is hammering me.

on 31st may my main balance was 48.50 rs.,after subscribed to rs.5 gprs pack(50 mb free)my bal. was 43.50. i used the internet and my gprs bal left was 5 m.b. though the company charged my 39 rs. for internet usage. when i called customer care,the person refused to launged a complain for wrong cut of balance.

TELL ME WHAT IS THE MEANING OF CUSTOMER CARE IF THEY DONEST ABLE TO HELP THEIR CUSTOMERS?
HOW MANY TIMES I HAVE TO FACE THE COMPANY'S MISTAKE AND PUT ME IN THE TROUBLE/PROBLEM?
I HAVE A SERIOUS COMPLAIN FOR THE POOR/HELPLESS CUSTOMER CARE SERVICE(121). PLEASE SOLVE THIS MATTER AS SOON AS POSSIBLE.THE "SORRY" WORD DOSNT HELP ME!!

THE COMPANY DOSNT CREDIT MY BALANCE.PLEASE TAKE RIGHT SOLUTION.

Tata Docomo — UNKNOWN AND UNUSED BILL CHARGED FOR MY POSTPAY CONNECTION

Dear Tata Docomo,
My TATA DOCOMO number is [protected] and my relationship account number is[protected].

I am very disappointed with TATA DOCOMO service. They have suddenly sent me a message that my unbilled postpay amount is 3880.85 on 22 January 2013 and 23 January 2013 and it is just increasing with every passing day.

I have been using TATA DOCOMO postpay service since more than one and a half years at least. Every month my postpay bill amount has been around 300-600. But suddenly for the month of January 2013 I received a message that my unbilled amount is 3880.85. On calling customer care, they say they have no idea for what purpose this has been charged.

I request TATA DOCOMO to immediately take the wrong charges off my number and notify me through a message.

Thanks,
Gajraj Jain
[protected]

No action taken yet from TATA DOCOMO for my above complaint. Tata docomo acknowledged my complaint on January 31, 2013 but still the problem persists. I have now received message of my bill due is Rs.6040. Please take immediate action or I would be forced to take stricter action.

Gajraj Jain
+91-[protected]

Dear Tata Docomo,
"My TATA DOCOMO number is [protected] and my relationship account number is[protected].

I am very disappointed with TATA DOCOMO service. They have suddenly sent me a message that my unbilled postpay amount is 3880.85 on 22 January 2013 and 23 January 2013 and it is just increasing with every passing day.

I have been using TATA DOCOMO postpay service since more than one and a half years at least. Every month my postpay bill amount has been around 300-600. But suddenly for the month of January 2013 I received a message that my unbilled amount is 3880.85. On calling customer care, they say they have no idea for what purpose this has been charged.

I request TATA DOCOMO to immediately take the wrong charges off my number and notify me through a message."

This was posted on last week but still no action has been taken. I have now received a message saying my bill is Rs.6040. If no immediate action is taken from TATA DOCOMO's end, I will be faced to take stricter action.

Sincerely,
Gajraj Jain
+91-[protected]

Dear Mr.Singh,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.