Tata Docomo — no activation key/wrong plan

Tata Docomo — no activation key/wrong plan

A ak_fun1987 from New Delhi, Delhi

I purchased a tata photon from an agent for post paid billing. They immediately sent messages that my no. is activated and the billing plan is Rs. 650. However, I had asked for a Rs. 850 plan. Also, I have still not received activation PIN. I call helpdesk everytime. They have some really uneducated call takers and they take my verification address and dont do any task. No.: [protected] Customer Name: Anubhav Kumar Email: [protected]@yahoo.com Was this information helpful? No (0) Yes (0)

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr.Anubhav,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per the discussion over call, we would like to inform you that the cancellation request with the docket number[protected] is already under process and your device is under OGB.

Further, there is no outstanding amount in your account and no issue.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.