Tata Docomo — no response from customer care !

Vibin George

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

hello,

I had recharged my number for the 45 rs call plan which i did by mistake. so i then recharged for rs 129 as well as rs 6 pack . but the now the problem is the 45 pack is interfering ( or is in the top prority as told by customer care ) with my rs 129 and rs 6 pack and i cannot get the benefits of 129 and 6 pack !. please deactivate or cancel the 45 rs pack ! Help me here ! i am trying to contact the customer care since a month and even till now a solution has not come up ! please do contact me ! this is highly frustrating now.

Vibin - [protected]
[protected]@hotmail.com

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr.George,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. George,

As discussed on [protected], we would like to inform you that your complaint has been put before the concerned department vide docket number PSMR12063725 and the expected resolution date is 26-MAR-2013 18:01.

You can write to us on [protected]@Tatadocomo.com.

Please visit our website www.tatadocomo.com for more information.

Thanks and Regards,
Customer care,
Tata Docomo.