Tata Docomo — no service provided as the mention in plan properly

Address:Chandigarh, Chandigarh

Hi my docomo no os [protected]. Tata Docomo charge me without provide proper services which they gave me in plan.There is no proper network, no internet access . even today's hi-tech word we wont pay online if we want we have to its store. and when i talked to customer person thy said do what you want my system is not updated ... i mailed so with attachment files n calls but nothing change .... now i deside to launch a complaint againt docomo for charged without providing proper sevices
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Tata Docomo customer support has been notified about the posted complaint.
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Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,

As discussed over the call, we request you to kindly send us the error screen shot in PDF format, regarding online payment. We at Tata Docomo always strive to introduce products that are in sync with Customer requirements while ensuring that such products provide optimum value against the amounts spent by our esteemed customers. Such products, especially the data/internet usage products are dependent on various factors for accessibility and continuity, some of these factors being in our control and others beyond. Some factors beyond our control, but which hugely and adversely impact data usage can impact on the network and signal strength and therefore affect connection speeds/ continuity. At peak times when many people are using the network, connection speeds, and quality suffers. Also as with any network based on radio technology, handset quality or local conditions may prevent or interfere with network reception within coverage areas. However we do understand and regret the fact, that you have not had a favorable experience with the said product.


Further, we request you to kindly send a mail to [protected]@tatadocomo.com for any assistance.

Thanks and Regards,
Customer care,
Tata Docomo.

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