[Resolved]  Tata Docomo — non performance of device as projected

Address:

Uttar Pradesh

I have recently on dated[protected] purchased a Tataphoton Plus EC 165 HSIA modem internet device. from the dealer of Tata teliservices at Lucknow.The company in its performance dis-closer browsers assured as Dawn load speed up to 3.1 mbs and upload speed up to 1-6mbs.The device was activated by the company concerned on dated-11.08.13 observing compliance procedures provided by the govt. When the complainant started the use of device after activation a very poor performance of connectivity related to speed of device was encountered. The complainant when online checked the connectivity speed of device it was measured only up to .250 /mbs-with a variation of 10% plus/ minus which was was about 800% below the committed speed by the company. The complainant tried to lodge the complaint with help line of tata teliservice but could not properly responded and at the last lodged a complaint through E-mail dated-14.08.13. In the response the representable of the company intimated that the speed you are receiving is maximum practically viable speed of our product the quoted speeds are only to attract custmars and can not be achieved.He also refused of providing solution of the problem at there end.This is a clear voilatoin of cited regulatory guide lines and Indian criminal & civil laws. You are requested to take appropriate action against fraudulent act of the company at your end with a reference to the complaint.

My identity details are as below-
Ranvir Sing Bhadauria,
Device -Tataphoton Plus EC 165 HSIA modem,No-MSIDN;[protected]
MY CONTCTS-Mob[protected], E-Mail ranvir.[protected]@gmail.com, Address- 3/15, Sect-B, Priyadarshni colony sitspur road, LUCKNOWE,226020