Tata Docomo — not getting my wifi hub device

Address:

Hyderabad, Andhra Pradesh

hi m dr shailesh, i have booked an photon wifi device with wifi connection
at ur customer care number..after 3 -4 days they finally sent someone to
collect money and told us that he will deliver the device on 29th
march...on 29th march when we call him in evening he said its holiday, he
willl deliver it on 30th...on 30th when we called him 2-3 times he said he
will deliver it at 7pm...even after waiting till 9pm..when we called him he
said i m coming and switched off the mobile by 9-30pm.. same thing happened
on 31st march and 1st april....
i want my money back...i dont wanna such a third grade service..kindly talk
to ur worst customer executive who have done this to us..


this was the compliant i filed few days back ..again i waited for 2 days , called that executive almost 30 times, but now he is not picking up our phone...since two days there is no response from the customer care also about the compliant..
the name of that customer executive who collected money is jaiprakash... mobile no-[protected]
my receipt no is- CAF no[protected] dated 26th march 2013..
kindly take action, and i want my money to be refunded...dont want such
useless service..
i had received almost many nonsense emails from listen and appellate dept, and phone calls as well, but they are not gining me refund nither my device...
dr vijaya bohra and shailesh jayade
[protected]/53
email: [protected]@gmail.com