Tata Docomo — online recharge failure

gouranga2011

from Delhi, Delhi

Address:

Mumbai City, Maharashtra

My tata docomo mobile no. [protected]. I was recharging my Tata docomo no. through the tatadocomo home site on 12th September at 5:30pm. but the retailer(tata docomo) have deducted an amount of Rs. 510 without giving the talktime in my mobile.

kindly do the necessary for crediting the same money through the talktime or refund the same via bank..

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Comments

dhjo2010

from Kolkata, West Bengal

I had done a online recharge of Rs100 through <tatadocomo.com/online-recharge.aspx> on 05.04.2012 using my SBI debit card.The amount was deducted from my bank account but I did not recieve the amount on my prepaid Main Balance.
The transaction id I received on my mobile was[protected].Inspite of repeated communication with the customer care executives,I didn't receive a satisfactory reply.Kindly look into the matter.My cell no. is [protected]

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Shivam Agrawal

from Dehra Dun, Uttarakhand

I chose option to recharge my number via online i.e [protected] but it was failed . There was no reason on the website for the failure but the have debited the recharge amount from my Debit Card . Since 6 days have been passed they have not credited the recharge amount to my A/C number . I had received a SMS from Tata Docomo of rechrage failure also refund days were mentioned upto 5 days .
Kindly help me, so that I can get my amount back .The payment reference number is MCIT[protected] and also MCIT[protected] .Please provide an update soon
Regards:-
ShivamKrishn Agrawal
[protected]