[Resolved] Tata DoCoMo Postpaid Connection — Amount charged for Java Game Pack | |||
I have purchased the New TATA DOCOMO connection in the month of Nov 2010 and in Nov Billing I have been charged for Rs 396 for downloading Java Game Pack. At first instance I haven't downloaded the Java Game pack and I have been following up with customer care about this and Docomo team is unable to justify the downloads. I have been asking for the downloaded list and they are unable to tell me the list. Why should I download games from Dive In Portal at first instance? There are plenty of free games available on Internet today for mobile. I would not be paying this amount to the company. I suggest all the billers to check their bills appropriately to make sure there are no hidden charges for surprise. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
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My mobile number is [protected]
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hey praveen i exactly know how you are feeling because i have been using the number of docomo for quite a while now and have been using the gprs services frequently.
But recently on jan 14 there has been a deduction of rs.99/- towards the jave game: games value pack, and on the same day there again a deduction of rs.31/-. on the same day i have launched a complaint via email, and got a reply saying that the problem will be resolved by 18 jan. even today i.e 17th jan there has been a deduction of rs.73/- for the same reason. i couldnt find the reason for the deduction because i didnt use the divein sevise of the tata docomo, all i did was subscribe for a 3 day gprs pack of 15/- and used the gprs via android market.
i hope that the problem will be resolved by 18th jan as they had said.
the docket number is GBL[protected]
mytreya
[protected]
But recently on jan 14 there has been a deduction of rs.99/- towards the jave game: games value pack, and on the same day there again a deduction of rs.31/-. on the same day i have launched a complaint via email, and got a reply saying that the problem will be resolved by 18 jan. even today i.e 17th jan there has been a deduction of rs.73/- for the same reason. i couldnt find the reason for the deduction because i didnt use the divein sevise of the tata docomo, all i did was subscribe for a 3 day gprs pack of 15/- and used the gprs via android market.
i hope that the problem will be resolved by 18th jan as they had said.
the docket number is GBL[protected]
mytreya
[protected]
Why should I pay amount to DOCOMo for faulty billing or faulty SIM activation codes to customer. It looks there is a technical glitch with DOCOMO and never would like to resolve the issue and to cover up this issue all they tell to customer is you must have used DIVE-IN services.
Docomo billing is very pathetic and same with customer care too. Any queries we ask about billing the Parrot answer is " We have verified with our backend/billing team" and have charged you appropriately. They will never towards resolving the issue.
I have been fighting with customer care since 2 months about billing issue. Don't be surprised if your issue is not resolved.
There will be no action taken from any authorities.
Docomo billing is very pathetic and same with customer care too. Any queries we ask about billing the Parrot answer is " We have verified with our backend/billing team" and have charged you appropriately. They will never towards resolving the issue.
I have been fighting with customer care since 2 months about billing issue. Don't be surprised if your issue is not resolved.
There will be no action taken from any authorities.
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