[Resolved] Tata DoCoMo / Prepaid — Unwanted SMS services

bbharat

from Mumbai, Maharashtra

Address:

Mumbai Suburban, Maharashtra

Dear Sir/Madam,

This is to inform you that I am using Tata docomo Prepaid connection & my number is [protected]. I am getting unwanted free SMS service and those services get automatically activated after certain amount of days, after that those services got renewed automatically, due which I am loosing my balance. Now, I have deactivated one service that I got from number 54321, however, yesterday that service got automated renewed and 11 Rs balance got deducted.

I request you kindly reverse that unwanted renewal and credit back that amount. Also, credit back the previous amount deducted for that service, I have not requested for same.

One more thing I would like your attention is your Customer service agents based in Pune are not helpful, I requested for refund and tried my level best to get it, but my 3 attempt got ruined. Even I requested to speak with Supervisor on floor, but he was busy singing some song ( I heard when speaking with Pravin, as he asked for his help) but did not bother to come online to solve my issue, later Pravin hanged phone.

I tried later but only got a response that server is down call after some time, I don’t think this would be the case.

Thanks in advance.

Bharat B

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ashdeo123

from Ahiri, Maharashtra

my name is ashutosh deodhar mob.no.is [protected] my complaint is, - whenever i call from my mob. to customer care no. which 121, the call directly goes to dealers help desk. i talk several times with customer care executive about this problem, but they refused to help me out. what should i do? if i go to the service center at, bajirao road opp. rana pratap udyan, pune they are saying to call 121 from another mobile no. is this right?? this is a big big problem for me

ashdeo123

from Ahiri, Maharashtra

hello my name is ashutosh deodhar, mob.no. [protected]. my another complaint is-- my DND service is activated on this no.but still from some 3 days back i am surprisingly getting some SMS on news alerts form TM NETWAP.i have not done anything to activate this alerts and, certainly i want to deactivate this service as soon as possible. another thing i am getting another SMS from TD 620314 saying that you have won some awards ...and bla bla bla... how to deactivate those SMS and how they are comming though DND is activated???

shampriya1

from Aurangabad, Maharashtra

Dear Sir/Madam,

This is to inform you that I am using Tata docomo Prepaid connection & my number is [protected]. I am getting unwanted free SMS service and those services get automatically activated after certain amount of days, after that those services got renewed automatically, due which I am loosing my balance. I am also register my cell no to DND but it still NETWAP service got automated renewed and Rs 10 balance got deducted.

I request you kindly reverse that unwanted renewal and credit back that amount. Also, credit back the previous amount deducted for that service, I have not requested for same.

One more thing I would like your attention is your Customer service agents are not helpful, I requested for stop service, but my 3 attempt got ruined. Even I requested to speak with docomo service station but still your service continue plz stop this type of customer service and satisfy me

regards
sham deshpande