[Resolved]  Tata DoCoMo Prepay — Complaint Regarding My Internet Pack ([protected])

Address:

Ahmedabad, Gujarat

Hi,

I have activated my new no. [protected] on 10Th-May-2013. Then i recharged
my number wiTh 199 Rs. for 5GB 2G data package wiTh 54 days validity on 10Th-May2013.

Then i got message on 11Th-May-2013 11pm That i got free 1.5GB 3G data
free for handset promotional.

Now i am not able to use my 5GB Data which i have recharged on
10Th-May-2013 and when i contacted customer care, customer care executive
told me That your 5GB data is lapsed due to new pack activation.

I write mail regarding my problem but They reply system generated mail given below:
"Dear Mr. Modi,

Greetings of The Day!

This is wiTh reference to your email dated[protected], regarding handset
bundled offer related issue for your Tata Docomo number [protected].

We regret The inconvenience caused to you.

We would like to inform you That as per our records we have found That as
you have received handset bundled offer on[protected] due to which your
previous recharge benefit of Rs 199 plan has been forfeited. Hence, we are
unable to process your request for The same.

For furTher clarifications call us at 121 from TATA DOCOMO number. We are
also available at[protected]. You can write to us at
[protected]@tatadocomo.com."

When i am trying to contact customer care They are also answer same.