[Resolved]  Tata Docomo — Problem in Billing

Address:

Uttar Pradesh

Dear Sir/Madam,

I had purchased the Tata Photon on 31st August 2012. I had availed the Unlimited plan for 5GB at speed of 1Mbps. It was communicated to me by your sales executive that it will cost me Rs. 750 INCLUSIVE OF ALL TAXES.But now I am receiving the Bill of Rs. 750 + additional taxes.

I had raise a complaint in December 2012 and it was accepted and assured by one of your customer care executive that it was a mistake by sales executive and as a result for 2 months i.e. Jan 2013 and Feb 2013. I will need to pay only Rs 750 inclusive of all taxes.

In these regard, I have received a confirmation message and confirmation mail from your system on 28th DEC 2012 and 29th Dec 2012 stating that:
“Hi Your Bill plan is changed to DLHSIA TMARP 5GB [protected]@1500 w.e.f. 27th Dec 2012 as per your request for Photon No. [protected] ”.

Now in January I am receiving again the bill of Rs 838. (Rs. 750 + taxes.). I had talked to customer care they ask me to drop a mail. i had already dropped a mail in 14th Jan 2013 but no action has been taken. I again contacted customer care to close the connection on 21st jan 2013 then the customer care executive name Jyoti started shouting at me without listening to me and said drop a mail.

I understand that I need to pay service tax but when i confirmed with sales executive that 750 inludes taxes or not then at that time he confirmed that it includes taxes then why I am getting bill with addtion of taxes again.

Please help.

Thanks & Regards,
Nidhi