Tata Docomo — Illegal deduction from balance in the name of renewal o[censored]nwanted services like Love tiffs, Cricked Combo, Buddy Chat etc.

Address:

Sambalpur, Odisha

I have taken a sim for my wife Trupti Patra bearing No.[protected] since 25.08.2009. During this period company has deducted (looted) a huge amount in the name of different service which was beyond our knowledge. Even if this type of activity of the Company created misunderstanding among us. Then I monitored closely and could know about this type of illegal deduction by the Company.During 2nd half of November, I reported the same vide complain No.[protected] and after that a balance of Rs.50/- was refunded by the Company with an assurance not to repeat the same in future. Again on 29.12.2011 a message was received that "you have subscribed to Love Tips at Rs.0.00 till 28 Jan 2012. On 30.12.2012, I recharged Rs.50/- and got message that "Recharge of Rs.50 is success full, current balance is Rs.44.19". On 31.Dec. I received a message that "Your subscription to National News has been renewed at Rs.30 till 29.01.2012. To stop dial 155223 (Toll free). On same 31st Dec I received another message that "Your subscription to Cricket Combo has been renewed at Rs.l3.19 till 13.01.2012. To Stop dial 155223(Toll Free).
To day on 3rd January I tried to contact Customer Care personnels to report these matter and after an effort of 2 hour some one received the phone and told that "all these are system generated. I will look into the matter and revert back. Your complain has been registered and the number is GBC [protected].Further today about 11.15 am I rang to [protected] more than 10 times but no body attended the call. About 5 pm a lady called me back and asked me about the reason of calling. I reported the same thing to her also. She told "already DND has been registered against your number since 13.12.2012 and you should not have received this type of message. Still if you have received this type of message kindly forward it to this number. There after we shall look into the matter." Accordingly I forwarded 1 message of 31.12 regarding deduction of Rs.13.19 and for this Rs.0.60 was deducted from my balance.
Hence, I demand that Company (1) to provide me a statement of calls and recharge since 25.08.2009. (2) to refund the entire amount of hidden deduction (loot amount) since 25.08.2009.