[Resolved]  Tata Docomo — special recharge done incorrectly

Address: Hassan, Karnataka

Sir,

I did a special recharge on my tata docomo number [protected] on 02.03.2013 with the following details as per the display on website tatadocomo.com/online-recharge.

Voucher Name - Plan Voucher
Amount (Rs.) - 129
Talk Time (Rs.) - 0
Processing Fee (Rs.)-114.81
Service Tax(%) -12.36
Benefits / Description - All India calls @ 1p/ 2secs. (30p/ min.). Validity : 180 Days

But I got a confirmation SMS as follows:
Validity - 120 days
All local calls at 1p/2sec
tranc id 741104228810000043009865

Please recharge my number as per the display on the website.

Regards
Rajan
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Aug 13, 2020
Complaint marked as Resolved 
 
2 Comments

Comments

Dear Mr.Gopal,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Mr. Rajan,

We would like to inform you that as per our records recharge benefits of Rs.129/- is updated successfully towards your Tata docomo number. Hence we request you to check the same .

Thanks and Regards
Customer Care
Tata Docomo

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