[Resolved]  Tata Docomo — Tata Docomo Refund

Address:

West Bengal

This is Anurag Savarnya,Tata Docomo User. I have recharged Rs 26, Mobile Internet Pack and later I was said that Tata Docomo Internet is not available in the area while it is mentioned on your website. When I called customer care he talked rudely and when I asked for refund he did ask me to talk to Custome Care Executive who didn't attend me for almost 6 minutes. I demand my Rs 26 to be refunded or to be added to my balance because if no service is there how can you mention it on your website and don't give us any information. I am using Tata Docomo for almost 3 years and this is first time I am facing such problems. My belief has been hurt and now I am thinking of changing my sim. How can you not refund when service is not available.How can you fool a customer and I am thinking of writing to National Consumer Disputes Redressal Commission and RTI on how my Rs 26 was used when no service was provided and when I am trying to send mail , its not being sent.