[Resolved]  Tata Docomo — TATA DOCOMO'S FRAUDULENT BROADBAND BILLS

Address:

Pune, Maharashtra

I am living in Sonigara Vihar Society in Kalewadi, pune. and I have taken Tata Docomo's Broadband service as this is available in our society. I took new connection of Rs.999+Taxes on15th August 2013. I paid installation amount of Rs.550/- to the Sales Representative Mr. Anand, Connection started after 1 weeks time, I used it hardly for 5 days and problem started. All the hanging cables which are drawn on the MSEB Polls without permission cut down by PCMC Officials as this is done without PCMC's approval. I called up Tata Docomo's Customer care/Mr. Anand and Technical Engineer Pankaj, they told that this is Tata Docomo's Problem and Broadband will be started after two weeks. I waited for almost 7 weeks with no connection was working. It started in the 8th week, Tata Docomo never called me during this period saying our conenction is closed and not able to provide internet usage, rather i have to take follow ups on their activity. The big Problem arises, when I received bill of Rs.797/- in the month of Oct.13 for internet usage. Immediatley I called customer care and expressed my felings that, the connection was not working because this Cable Problem and it was Tata Docomo's Problem so I need Full waiver of teh bill. He asked me to send mail to [protected]@tatatel.co.in. I have sent mail to this mail id. Immediately next day, I received bill of Rs.797+1245/- against internet usage. I once again called the persons and expressed my problem but it seems that nobody is intrested to even know what and how customers are facing problems and without having knowledge of anything customer care/billing section keeps barking that you have to pay bills, no adjustment can be made.

I have once sincere question, that Even i have not used internet of Installation amount then how can i such bills without using internet,

Internet was not working for almost 7 weeks, Cables was cut down by PCMC, does it my Problem. This is 100% Tata Docomo's problem, during this period Tata was not providing some alternate solution also, so for soembody else mistake how i can penalise. I am till now telling that, I will not pay this bill and I will not.

The communication, way of talking to customer, I dont feel that this is Tata's group.

Without using Tata Docomo's Braodband connecton, I have faced sucking experience. I will make sure that, you will loose all your customer in our society.

I salute to the peoples who are using Tata Docomo's connections with such silly customer support.

To whosoever, from Tata Dodomo reading this letter, I am planning to send a notice from cusomer court to Tata docomo for charging me without usage and mental frustataion for almost 2 months.Even as of date, my connection is inactive but i receive proper bills for it.

I jsut want to know do somebody help me form tata Docomo for coming out of this problem.

really a sucking first experience.

My Connection Number is [protected].

Regards,

Manoj Koli
[protected]