[Resolved] Tata Docomo — Unauthorized Deductions | |||
I found Rs 99 deducted from the balance for my tata docomo no. [protected] on account of subscription to Mobile TV which I had never asked for. their rep(+[protected] saying that the amount deducted will be refunded, however I only see a refund of 30+15 = 45. WHERE is the remaining Rs 54 ? I am taking this VERY seriously. I can't waste my time following up with you guys over something which is not my fault from the start. I am using your 3G service and may be that's my fault. I should not be using it at all or I will have to suffer like this every other day. I will take this to TRAI and consumer forum. Enough is enough. Mark a PERMANENT block on my tata docomo connection for subscription to your WAP services. I WOULD never want and agree to such services. STOP also the Mobile TV service which I never intended to subscribe and use. REFUND my remaining Rs 54 NOW. Was this information helpful? | |||
Complaint marked as Resolved
after posting my complaint here someone from Tata Docomo called to inform the amount would be credited to my acct. They did that actually from what I recall within a short span of time | |||
 5 Comments | |||
Comments
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
I found Rs 99 deducted from the balance for my tata docomo no. [protected] on account of subscription to Mobile TV which I never asked for.
When I complained to their customer care through email I was refunded 45 rs as "Goodwill". This is downright insulting. They rob me of Rs 99 and refund Rs 45 and that too with an attitude as if they are doing a favour to me. I want my remaining Rs 54 to be refunded immediately or else I intend to drag them to consumer forum THIS TIME. Enough is enough !!
When I complained to their customer care through email I was refunded 45 rs as "Goodwill". This is downright insulting. They rob me of Rs 99 and refund Rs 45 and that too with an attitude as if they are doing a favour to me. I want my remaining Rs 54 to be refunded immediately or else I intend to drag them to consumer forum THIS TIME. Enough is enough !!
Without my expilict authorization my balance (mobile[protected] has been deducted for Rs 30. I got an SMS about some subscription to Women Health Pack. I immediately called 155223 number given in the SMS to stop this service. You can verify that. I want that 30 refunded to my account.
Also put a bar on subscription to these services as I am never going to use these services being offered by you.
I thought TATA name symbolized trust but can't believe you have now resorted to such cheap antics to increase revenues.
Also put a bar on subscription to these services as I am never going to use these services being offered by you.
I thought TATA name symbolized trust but can't believe you have now resorted to such cheap antics to increase revenues.
Hi,
I have called your customer service guys ample number of times regarding the same uissue and i dont have enough time to keep followng up with you guys. You guys activate any subscription without my knowledge and you charge me for it. Every time i call your rep has to say they cant do anything about this and only after lot of probing they will refund it. You guys have charged me Rs. 66 for some service called All Channels. I HAVENT CLICKED ON ANY LINK TO ACTIVATE THIS. This has happened on the 16th of April. I had time today and i called the customer service number. Now they tell me that they cant refund the amopnt no matter what because i havent called with in 48 hours. This is ridiculous that you treat your customers like this. I dont have time to keep calling you setting up alarms to make sure I am call you with in 48 hours. More than that I have better work to do. My number is [protected]. My email address is [protected]@gmail.com. I want you to get back to me on this. I will wait for a respone on my phone or by email by Monday. If I dont get a response on this, I will start posting this message on all my social networking sites ensuring that it gets maximum number of hits. Look forward to your response to progress our discussions. Thanks for the amazing service.
I have called your customer service guys ample number of times regarding the same uissue and i dont have enough time to keep followng up with you guys. You guys activate any subscription without my knowledge and you charge me for it. Every time i call your rep has to say they cant do anything about this and only after lot of probing they will refund it. You guys have charged me Rs. 66 for some service called All Channels. I HAVENT CLICKED ON ANY LINK TO ACTIVATE THIS. This has happened on the 16th of April. I had time today and i called the customer service number. Now they tell me that they cant refund the amopnt no matter what because i havent called with in 48 hours. This is ridiculous that you treat your customers like this. I dont have time to keep calling you setting up alarms to make sure I am call you with in 48 hours. More than that I have better work to do. My number is [protected]. My email address is [protected]@gmail.com. I want you to get back to me on this. I will wait for a respone on my phone or by email by Monday. If I dont get a response on this, I will start posting this message on all my social networking sites ensuring that it gets maximum number of hits. Look forward to your response to progress our discussions. Thanks for the amazing service.
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+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information
Without my expilict authorization my balance has been
deducted for Fusion Lounge(Re 1) on Jan 21, 2013, Women
Health Pack(Rs 30) on Jan 19, 2013, GameDestnation(Rs 49) on
Jan 19, 2013, and Data Usage (50 paise) on Jan 19, 2013. To
complain about this I called your customer care number 121,
but the associate I spoke with was totally un-cooperative and
he disconnected my call. And to my utter disbelief my balance
was again deducted for 50 paise, just to speak to a useless
customer care person.
When you charged my balance again today (Jan 21), I called
121 again and spoke to a lady who promised she will stop all
these services but she did not refund the amount deducted.
Again 50 paise were deducted because Tata is playing a fraud
on me and I have to call their 121 number to get it resolved.
Tata, I have faith in your name, but if you don't refund and
stop these cheap antics I will soon have to switch to another
operator.
My Tata Docomo no is [protected] and email address is [protected]@yahoo.com