Tata Docomo — unfair balance deduction and poor customer care support | |||
I am a user of tata docomo.my mobile no. is [protected]. I am fed up o[censored]nfair balance deductions in my number.its just a way of stealing public money. Today at 21st feb 2013 rs 149 was deducted from my balance and when i contact my customer care i dont get any support from there and the cal automatically gets disconnect while talking to the customer care agent. These balance deductions has often occured in past also but this time the balance amount is too high and is not tolerable. I want to deactivate the pack whateever it may be which i have not activated myself and refund my money as soon as possible. I would highly be obliged to tata docomo if any customer care representative would cal me and talk 2 me in personal as i am not able to reach customer care representative through my phone. Was this information helpful? | |||
 5 Comments | |||
Comments
i want refund of my balance as soon as possible
Reply
Hi All,
This is to inform all the users of TATA DOCOMO prepaid services that, these Tata Docomo Employees are deducting balance of many innocent people everytime without any reason.
This is before one month, when i was travelling in a train, and suddenly got an SMS that i was been charged for some VAS (Value Added Services) 'Keeda' Services and 30 Rupees were deducted from my balance.
I was so depressed with this SMS that I told the customer service that it was just mistake from your side that the service I have not taken it and didn't want to. Then the employee called me again and said that we cannot put the balance back and I then told her that this is from your end some technical problem that you deducted my balance. After next day they re-filled the amount and said that it was there system problem which let the balance cut from my mobile.
Again after 22 days, same thing happened, 42 Rupees were deducted from my mobile for some 'VuclipValue site', How in heaven i know what this site is about? I just got an SMS for the deduction. I was so horrified that I called the customer care again and she told they cannot re-fill the balance that i have used this site and they have charged accordingly. Then after so many abusive talks to the customer care, they rechared my balance and returned 42 Rupees again.
I appeal to bring your voice to stop all the VAS (Value Added Services) which they offer and without any reason they deduct our balance amount from mobile with treathening people that we have used their services. They should know that they can do this but they cant do it when all are against it and don't want it any way...
Pls forward these message by email to your fellow workers and friends to stop using TATA DOCOMO mobile services. This service will ruin your life and will make you sleepless. I am the victim and know what it's like...
A Well Wisher for all...
This is to inform all the users of TATA DOCOMO prepaid services that, these Tata Docomo Employees are deducting balance of many innocent people everytime without any reason.
This is before one month, when i was travelling in a train, and suddenly got an SMS that i was been charged for some VAS (Value Added Services) 'Keeda' Services and 30 Rupees were deducted from my balance.
I was so depressed with this SMS that I told the customer service that it was just mistake from your side that the service I have not taken it and didn't want to. Then the employee called me again and said that we cannot put the balance back and I then told her that this is from your end some technical problem that you deducted my balance. After next day they re-filled the amount and said that it was there system problem which let the balance cut from my mobile.
Again after 22 days, same thing happened, 42 Rupees were deducted from my mobile for some 'VuclipValue site', How in heaven i know what this site is about? I just got an SMS for the deduction. I was so horrified that I called the customer care again and she told they cannot re-fill the balance that i have used this site and they have charged accordingly. Then after so many abusive talks to the customer care, they rechared my balance and returned 42 Rupees again.
I appeal to bring your voice to stop all the VAS (Value Added Services) which they offer and without any reason they deduct our balance amount from mobile with treathening people that we have used their services. They should know that they can do this but they cant do it when all are against it and don't want it any way...
Pls forward these message by email to your fellow workers and friends to stop using TATA DOCOMO mobile services. This service will ruin your life and will make you sleepless. I am the victim and know what it's like...
A Well Wisher for all...
Dear Mr.Chaudhary,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,
Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.
Thanks and Regards
Customer Care
Tata DOCOMO.
Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.
Thanks and Regards
Customer Care
Tata DOCOMO.
Dear Mr, Chaudhary
We called you on [protected] and informed that the complaint has been registered with docket number PBR12188066. The same will be resolved ASAP.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We called you on [protected] and informed that the complaint has been registered with docket number PBR12188066. The same will be resolved ASAP.
Thanks and Regards,
Customer Care
Tata DOCOMO.
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