Tata Docomo — UNFAIR BALANCE DEDUCTION, RECHARGED WITH SAME PACK TWICE AND VERY BAD CUSTOMER SERVICE

,Sir, I am a user of tata docomo. My mobile no. is [protected]. I was having rs.127 main balance in my account on [protected],but after some time i saw that rs.86 was deducted from my balance and i didnt received any msg for such deduction. I tried calling customer care but it was of no use. After some time I received only one message that rs43 tata on-net pack has been activated on my number. Please Note that the balance was deducted twice but confiramtion message was received only once. Why will I activate such pack twice when i will get the same benefit by recharging once. The fault is on your side,so I kindly request you to deactivate the packs and refund my money as soon as possible.