[Resolved]  Tata Docomo — Unnecessarily bill charged

Address:

Karnataka

My Name is Amit Kumar. I took Postpad connection of Tata Docomo. I was using 1299 (Unlimited) plan. My mobile number is [protected].

Offered Given to me while taking this number

STD/Local – calling on net unlimited free (in roaming also)
SMS – unlimited free in on net network (in roaming also)
Internet – unlimited free in on net network (in roaming also)

*there are no any hidden charges apart from this. Only service charged will be levied.

This offered introduced to me while taking this service by Tata Docomo office.
I took my Tata Docomo Postpad connection from Mangalore (Karnataka)
Address: No.10 Ground Floor, Manasa Tower, Mg Road, Mangalore,[protected]

Note: Naveen was the person (working in Tata Docomo office), who introduced to me about the above mentioned plan. Mobile No. ([protected])

Description of the issue:

Currently I am in roaming but I am under the Tata Docomo network. Whenever I using my service, it will be under the on-net network.
Two days back I just got the message that you exceeded your credit limit. Hence you service can be disconnected. And I got the message my bill amount is Rs 2600 apx. My due date is 24 Aug but now itself my service is discontinued.
When I am using this service in on-net network so you shouldn't charged to me any extra amount. This month I got Rs 1200 extra in my bill amount. Also my number is disconnected no. currently I lost my contacts and facing the lots of trouble.

Escalation:

When I ask today from customer center, they told me message and internet will be charged in the roaming hence we charged to you.
But why your people are not giving this information while taking the connection. Simply they are making fool to the customer and making trouble to them. I am so much afraid from your service now.

Kindly request to you please do some needful and take some action against this.