[Resolved]  Tata Docomo — UNNECESSARY BALANCE DEDUCTION FROM TATA DOCOMO MOBILE NO [protected]

Address:

Jharkhand

Dear Sir,

Tatadocomo mobile service provider deducted Rs. 81 from my main balance after 23 Mar 2012 stating the lines below. Once his executive said that Rs. 65/- has been credited in your mobile and in another message his executive says that upon checking with our records the charges have been levied correctly for the GPRS usage in multiple sessions. Hence, we would unable to refund the amount. They are totally fruad and harrasing regular customer doing unnecessary deduction of balance from main account. I had already recharged Rs. 100 through Mchek and got 110/- talktime after that I had recharge GPRS for Rs.63/- and got 2560MB balance then accessing the GPRS whereas customer care executive says the charges deducted are correctly. How it is possible ? After that I had recharged three times @ Rs. 10/- i.e. Totally Rs. 30/- and TATADOCOMO regulrly deducting my balance finally the deduction of balance stoped at @ Rs. 6.45. After that TATADOCOMO has disable my 121 services so that I am unable to resolve my issue till date.

After repeated email no positive response given by TATADOCOMO customer care executive. Please see below full conversation.

Dear Customer,

Thank you for writing to us.

We are in receipt of your email dated 25-Mar-2012; as regards your concern over balance depletion for TATA DOCOMO number [protected].

We regret the inconvenience caused to you.

Please be informed that upon checking with our records the charges have been levied correctly for the GPRS usage in multiple sessions. Hence, we would unable to refund the amount.

For further clarifications call us at 121 from TATA DOCOMO number or [protected] from a non TATA DOCOMO mobile phone. You can also write to us at [protected]@tatadocomo.com.

Assuring you of our best services at all times.

Warm Regards,
Saifan Ganechari.
TATA DOCOMO-Customer care.

Visit us at www.tatadocomo.com for latest offerings.

-----Original Message-----
From: [protected]@yahoo.in
Sent:[protected]:52:04.0
To : [protected]@tatadocomo.com
Cc:
Subject: Re: WRONG DEDUCTION FROM MAIN BALANCE MOBILE NO [protected]~~M7084459
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Sir,

This is to inform that no any amount as mentioned in your reply has been credited in my account till now. As of now my balance is Rs. 6.45 out of Rs. 81.

Kindly not down that after recharging from Mchek Rs. 110+10+10+10=140. Only I activated GPRS Pack of Rs. 63/- on 23 Mar 2012. After deduction of said amount my account balance should be Rs. 81. Kindly credit the outstanding amount Rs. 81 at the earliest please.

Thanking you.

Ajay Kishore Dubey

--- On Sun, 25/3/12, [protected]@tatadocomo.com <[protected]@tatadocomo.com> wrote:


From: [protected]@tatadocomo.com <[protected]@tatadocomo.com>
Subject: WRONG DEDUCTION FROM MAIN BALANCE MOBILE NO [protected]~~M7081457
To: [protected]@yahoo.in
Date: Sunday, 25 March, 2012, 9:01 AM


Dear Mr. Dubey,

Greetings for the day!

This is with reference to your email dated 25-Mar-2012 as Regards balance depletion related issue for the TATA DOCOMO number [protected].

I would like to inform you that the amount of Rs65/- has been credited to you account on 25-Mar-2012.

Please feel free to contact us for any further clarifications or call us at 121(toll free) from your TATA Mobile phone or [protected] from a Non Tata Mobile phone.

Assuring you of our best services at all times.

Warm Regards,
Sathesh Kumar. A
TATA DOCOMO- Customer Service

Visit us at www.tatadocomo.com for latest offerings.

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-----Original Message-----
From: [protected]@yahoo.in
Sent:[protected]:05:52.0
To : [protected]@tatadocomo.com
Cc: nodal.[protected]@tatadocomo.com
Subject: WRONG DEDUCTION FROM MAIN BALANCE MOBILE NO [protected]~~M7081457
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Sir,
I am customer of TATADOCOMO mobie No [protected] since last two and half year. On 23rd of Mar 2012 I had recharged through Mchek for Rs. 100/- and get Rs. 110/- talk time being a old customer. On the same day I had recharged for GPRS pack of Rs. 63/- and get 2560MB Data balance. When I contact to Customer Care for non working of GPRS from my existing No i.e. [protected] he said your balance is too low. For accessing of GPRS main balance is Rs. 1/- must be required. On checking of Main Balance on 24 Mar 2012 I found that my Main Balance is Paise 0.74 only, and thereafter I contact to customer care again through 121, my call attended by Ms SONAM and she had said that data is now not updated you have to contact after four hours thereafter call cannot be connected again to customer care. When I call again on 25 Mar 12 around customer care not answered call and disconnected thereafter till now customer care Number not connected. For accessing of
GPRS I had recharged three times @Rs. 10/- through Mchek and at present out of Rs. 110+10+10+10= Rs. 140/-. I had activated only Rs. 63/- for GPRS pack. After deduction of Rs. 63 from main Bal my main balance should be Rs. 140+previous balance approx Rs. 4/- is only Rs. 7.55. You are requested to kindly personnaly look into the matter and instruct the customer care executive not to deduct unnecessary balance for harrasing of customer and Refund/credit the whole deducted amount Rs. 144 - Rs. 63 i.e Rs. 81/- in my main balance please. It is sixth time when my balane is unnecessary deducted since Apr 2011.

Yours sincerely

Ajay Kishore Dubey