Tata Docomo — unnecessary deduction of balance and talking in a rude manner to customer

Address:

Ahmedabad, Gujarat

sir now a days ta ta Do-Como`s services are going down day by day . from last ten days rs. 2 are deducted everyday from my Sim number [protected] and your customer care executive are not responding to our complaints and are talking in rude manner with us and disconnects call without answering our questions . and from my Sim number [protected] i am not able to call customer care from last 12 days . i don't why but company has deactivated my this services without informing me about the reason .and sir from last 6 days each and every time i call customer care i just get only one reply and that is " sir we haven`t updated our records in our system so please call us after 2 hours " .sir i want to know that from last six days company haven`t updated any information or what ?
sir please resolve my problems i will be thankful to u .
thanks sir.