Tata Docomo — unwanted deduction on 13th feb 2013 at 5 pm

Address:

SAS Nagar, Punjab

hello sir/madam
i am using tata docomo i have internet unlimited 3g plan of rs 250. My balance has been deducted on 13th feb 2013 near about 5 pm. deduction was due to some tom service. but i did not activate any service i only use facebook on my pc. every time i call customer care they say that i will get my refund but i did not get my refund yet. i was having more than 60 rs in my account but after deduction only 1rs left.
my number is [protected]
please help :(

thanks & regards
jot deepak singh
[protected]