[Resolved]  Tata Docomo — unwanted subscription to IPL on TATA GSM 2G WAP

There has been an unwanted subscription to IPL on TATA GSM 2G WAP in my mobile service since 8th May 2012 and there has been a continuous deduction of Rs. 5/- from my balance per day since then. The toll-free number given 155223 for deactivation of the service is of no use. I want to deactivate this service asap.
My mobile number is [protected].

Hi Mohit.

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO

This unwanted service is also subscribed on my number# [protected]. I visited the customer care and they said that they put the request to deactivate the service. But still is renewing.. everyday... this is really disgusting from Tata DOCOMO..

In my case, the customer care representative is not even responding. He says he did not activate the service so he won't do anything. He even disconnected the call and is not responding ever since.
If this is the way customer care takes care(!!!), wonder how TATA Docomo is going to survive!!!
Anyways, will I get a refund of my money in case you take too long to resolve the problem!!!

The IPL WAP service is an unwanted service activated on my number [protected]. This service is not deactivating by dailing 155223, as suggested by customer care. A cheating crime on part of TATA DOCOMO.

You may have received your complaint but you have not done anything. The issue has not been resolved. This attitude is disgusting

The IPL WAP service is an unwanted service activated on my number [protected]. This service is not deactivating by dailing 155223, as suggested by customer care. A cheating crime on part of TATA DOCOMO.
please solve my problem as soon as possible.

some how the service named 'IPL on TATA GSM 2G WAP' has been activated on my number# [protected] it's charging 5/- per day, i complained customer care to stop this service, they did but it is still running... and my prepaid balance is reducing.. please fix this problem as soon as possible, otherwise i have to change my number...

Hi Mohit,

Please be informed that upon checking with our records no wrong deductions have been found. Hence we are unable to process your request of refund. Also be informed that as per our records there is no VAS pack activated in your number.


Thanks and Regards
Customer Care
Tata DOCOMO

I received a call from TATA DOCOMO after I had opted to end TATA DOCOMO's service 3 days ago to convince me that the issue will be resolved. But it has not been solved yet. I am already short of more than INR 50/- on my account with no action on your part despite your promise. It seems TATA DOCOMO has also indulged itself in treachery in addition to poor performance. If you cant help your customers, atleast let them choose a different service of their own rather than calling to convince them against it and that you will resolve the problem. This attitude is really disgusting.

If your records say otherwise, how come you call me and say you will resolve the issue!!!