[Resolved]  Tata Docomo — Verification Issues

Address:

Pune, Maharashtra

My 3G dongle is no longer active because the address verification status is negative. This has happened due to the sheer incompetence of the person who was sent to do the verification. I have been informed that his name is Sumit.

Initially I got a call saying that the verification had turned out to be negative.The person told me that it was set to happen again. So this time I requested to be called before the visit to make sure that I was available at home.

I did not receive any calls but started getting messages stating that the verification had failed again. This time I called the call center to understand why this was happening and how I could help. I was in for a rude shock. I spoke to a girl name Rupal who actually started shouting at me. She said that how could there be a verification problem if my connection was active. She asked me to ignore the smses.

However, after this I received one more message stating that unless I visited the point of activation within 24 hours I would not enjoy 'uninterruppted services'. So I went to the F.C. Road (Pune) office yesterday where they assured me that they would apply for re-verification and that this time I would definitely get a call in advance. Again I got no call today and no verification happened. And now my dongle is no longer active.

I upgraded from photon to 3G only because I got call from your end. I have been a customer for over 3 years during which time my address has remained the same. I should not have to suffer for the incompetence of their executives.



Arnave Baruah

3G no - [protected]