[Resolved]  Tata DoCoMo / Voice Services — Not activating post paid SIM

I am TATA DOCOMO Voice SIM Prepaid Customer for the past 3/4 years Mob. No.[protected]. Now applied for post paid. Please go through the following and activate my Post paid SIM No.[protected]. I have opted for plan 149 post paid.

The customer care: [protected]@tatadocomo.com did not reply to my 2 mails. I did on line chatting too with customer care. They have registered a complaint. I thought I can bring it to your notice too. Please go through the following details and respond/reply/resolve the issue positively and activate my post paid SIM No:[protected]. Failing which I may be forced to migrate to some other service providers.

Thanks and regards
Sreenivasulu. D
[protected]


Dear Appellate Authority,

Sub.: Complaint against your dealer CREW ENTERPRISES, RAJAJINAGAR, BANGALORE
Their employee Mob. No.[protected].

Ref.: This is continuation of my problem relating to migration from prepaid to post paid TATA DOCOMO Prepaid No:[protected]

I regret to inform you the sad plight that I have been put in due to unresponsive attitude of your dealer CREW ENTERPRISES, RAJAJINAGAR, BANGALORE. They are neither answering/lifting my mobile calls/SMSs. I have submitted papers to them. I do not know whether they are submitted to TATA DOCOMO Post paid department or not. I do not know what is the position of my post paid activation. Even if is rejected no problem, I can go to some other service provider. But they should reply me you know.

We, in business, are begging for customers. But when I gave the business against their call, they do not have gratitude not only to serve but also answering my calls. I do not know how come you are entertaining such kind of dealers.

Being told understand that the post paid activation would have happened last week but did not happen. I was told prepaid cash balance gets elapsed once post paid activation is done. So last week I have done special recharge for Rs.25/- which was over on Sunday. I can afford more recharge but it will be elapsed once activation is done. Now I do not know what to do.

I have received POST PAID SIM also from them SIM NO: [protected]

You reply and action towards this matter is most urgent. Even if you reject my application is no problem. I can approach some other service provider. Please let me know.

So I request you take immediate action and reply to me. Do not keep it abeyance.

BUSINESS WILL NOT COME TO US - WE WILL HAVE TO SEARCH/PUT LOT OF EFFORTS TO GET IT. LOOSING CUSTOMER IS EASY THAN GETTING - THAT IS THE REASON WHY WE, INDIANS, ARE LAGGING BEHIND MULTINATIONALS

Thanks and best regards
Sreenivasulu. D
[protected]