[Resolved]  Tata Docomo — Waiver Pending

Address:

Lucknow, Uttar Pradesh

Dear Sir,

My number is [protected], which is postpaid connection under the rental plan of 99/ month.
I have already registerd my complain at tata docomo office in lucknow and writing to you as the problem is not solved even after three months.

I was given this number under CUG scheme around six months back,but due to the mistale of the retailer,he didnot included any of the number under CUG and i was charged accordingly even when calling to CUG numbers.When noticed about the same, I complained about the to the docomo office,where they resolved the matter about CUG Scheme and included all the number in CUG, since then i am not charged when i call to any of my CUG number, which is perfectly fine.
But they said that they will provide me with the waiver for all the amount which i was wronlgly charged (on calling CUG numbers) for all the previous months and will be reimbursed in my next bill.
its been three months till then, and every time i call at your office they say it will be reimbursed in the next bill.

Kindly look into the matter ASAP or i will be forced to discontinue the service.

Thanks

Amit Gupta