Tata Docomo — Why always an innocent customers get suffer

Address:

Khordha, Odisha

Why always an innocent customers get suffer
Sir
Please remember me I am Mr Sarada Prasanna Guru Mohapatra. I was the common man who raise hand against pre-activation of sim card. Now it happened that all operators are taking 3-4 days time to activate a new prepaid sim card.

Sir I got connected to Tata Docomo since last 5-6 months. I got two numbers of connection one for my Father ([protected]) and one for me ([protected]). I used to my bills in time. I have taken all connections in my name only. Due to some reason my father's bill was not paid & bill amount was Rs 2840/- after knowing the fact I paid Rs 2440/- and closed that number on 30th nov 2012.

Today when I was out of town with my client. Suddenly I found that my outgoing is barred. When I asked customer care, at-first they advised to go for Tata Docomo Hub and get activated. At that place I don't get any hub of Tata Docomo. Again when I contact them, they informed me as you don't pay bill of mob: [protected], your outgoing calls are barred. Then I also give them the money receipt number. But they compel me to go nearest Tata Docomo Hub. I do not find any hub. So I had to travel another 70kms to get their hub. In hub they emailed that dues have been cleared.

Sir you can understand my situation, I am in what tension and pressure???

Why customer care???

When I am giving detail of money receipt, why they don't help me???

How is it justified that after making payments a customer can be treated like this???

Who will compensate my business loss???