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Tata DoCoMo - Worst service I ever experience

 
4 Reviews
User
  renjithcet on Jul 9, 2012
The worst worst service ......I am using tata docomo for last 2 years. Balance deduction is my greatest head ache....poor customer relationship is another great thing....they never inform you about you any service .....only inform you some marketing junk sms.....balance will automatically deducted if you are not checking balance daily....they will activate some service automatically and deduct balance from us....no info they provide for GPRS balane,Service expiry.....everyday you have to check every thing in a diary....
Complaint comments 3 Comments     Updated:
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N
User
Kumaar Tata DoCoMo Prepaid Mobile Service  - India
 

Worst Service ever - Tata Docomo Prepaid Mobile Service

Hi

I have taken a Tata Docomo Prepaid Number on 21.09.2009

Right from the day of activation (21.09.2009), the mobile was not working and I was getting the message “error in network connection”. I have raised a complaint to the Customer Care where none of the Executives could give a solution and in turn few of them hanged up the receiver as they were not aware of the issue.
Later on 25.09.2009 morning around 9.58 a.m. I tried a local mobile and got connected and I had a conversation of around 39 secs . but later when I checked the balance it was 50.60 ps. Where as I had 54.60 on activation date. Around Rs.4 was debited to my a/c for that 39 sec call where the call centre executive accepted the mistake which had happened and he told that it would be rectified within 24hrs.
The Complaint number is GBL09033504. I really cant understand what is exactly happening with my number. I feel the worst service ever given by any mobile service provider ever which I have faced. Neither call centre executives understand any concept of mobile services nor they have proper communication with the customers.
Kindly do the needful and take severe action against those who doesn’t have the basic knowledge of your mobile services and interact with customers with all the wrong information.
N
User
baba Tata DoCoMo Prepaid Mobile Service  - India
 
We are sorry to hear that.
First we will fix this issue and then fix you for raising such small issue in the internet.
N Jul 10, 2012 by
User
Tata Docomo  
 
Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

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    Tata DoCoMo - Worst service I ever experience