Tata Docomo — WRONG BILLING ISSUE

Address:

Nashik, Maharashtra

RESPECTED SIR/ MADAM,
I HAVE CONVERTED MY DOCOMO PREPAID NO. INTO POSTPAID NO. ON 27/4/12 . AT THE TIME OF CONVERSION I HAD SELECTED [149 RENTAL + 50 RS. GPRS (FREE 2GB.)] PER MONTH PLAN AND ALSO PAID RS 300.THEY TOLD ME THAT THIS 300RS. WILL BE ADJUSTED IN FUTURE 3BILLS. THIS PLAN IS CLEARLY MENTIONED ON MY FORM. BUT ONLY 149PLAN IS ACTIVATED ON MY SIM AND GPRS PLAN IS NOT ACTIVATED.
WHEN I STARTED USING MY SIM THEY TOLD ME ALL THE PLANS ARE ACTIVATED. AS I USED GPRS(ONLY 194 MB) MY BILL CAME Rs.2,265.00 .I HAD COMPLAINT TO COSTUMER CARE ABOUT THIS THEY TOLD ME THAT THEY WILL PROVIDE ME THE SOLUTION ON THE BILL UP TO 23/5/12 TILL 21.00 HRS . BUT SOLUTION IS NOT PROVIDED YET.
AS MY CREDIT LIMIT WAS CROSSED MY NO. WAS BARRED BY DOCOMO. SO I WAS NOT ABLE TO USE MY NO. I ALSO COMPLAINT THIS TO Mr. CHAUHAN AT DOCOMO GALLERY IN NASHIK , OPP -RAGIV GANDHI BHAVAN( CONTACT NO:[protected]). HE UNBARRED MY NO. AND TOLD HE WILL SETTLE MY BILLING ISSUE .BUT NO RESULTS YET FROM HIS SIDE AND AGAIN MY NO. IS BARRED. ALSO THE DOCOMO SERVICE IS HARASSING ME FOR NOT PAYING THE BILLED AMT.
SO PLEASE LOOK INTO MATTER AND SOLVE THE ISSUE ON PRIORITY.




CARD CONVERTED TO POSTPAID FROM:
DEVASHREE TELECOM, 7, RAMRAJYA , SAMARTH NAGAR,
NEAR BHONSALA MILITARY SCHOOL,NASHIK-422007
CONTACT NO:. GUNJAN- [protected].




AMIT A. NADKARNI.

COMPLAINT NO:[protected]

DOCOMO NO:- [protected].