[Resolved]  Tata Docomo — wrong deduction of money from my phone balance and paid to a third party

Address:

Uttar Pradesh

I am a customer of tata docomo(up east) mobile no. [protected]. For an unintentional single click on an adverstisment show on some application running on my phone I have been charged Rs. 198 the phone was in my pocket when this happened . I was disconnecting a phone call and I had put the phone in ma pocket when this happened. last time also I had been charged for Rs. 25. I am not able to call the customer care more than once. Within 10 min of the accident I had called the customer center they assured me that my money will be refunded within 4 hr then they promised it will be done in 24 hr. Later the told me the that though its not my fault they won't be able to refund the money as they had made payement to third party on which they have no control. According to T.R.A.I guidelines if a customer accidently activates any service and reports the same within 48hr he should get a refund. Please address the issue imideatly its really frustrating to deal with this again and again. It would be very kind of you can help me and solve this problem as quickly as possible.