[Resolved]  Tata Indicom Broadband — Security check on hold for 6 months

I would like you to take a legal action on my behalf againt Tatacommunications. As they had ill treated. and had never kept up, their word. I am here by forwarding the chain of email communication.
Few other deatils about the calls that i had made to Tata BB and the records that they have.


dev[protected]-8004380
sep[protected]-234010
oct[protected] 7443266
dec[protected][protected]
jan[protected]-8431800


I spoke with various supervisors still no go. Rajinikant and so.. They had infact forged the document as i could hear from one of the supervisors by name praveen who had told me that some one by name Badsha from chennai had called me and was not able to reach me so they had sent me a mail.. This was what which had made me irrate as my mobile was very much alive all times. and there was not even a single mail in my inbox... I can share the email passowrd and the email address to court for that matter.

Now iam lossing my patience and i need some action to be taken againts them. I demand 15% intrest on the security deposit for 5 months period and the the call charges that i made to Tata BB along with the Charges that would inccur on this leagal actions.



bye
Uma shankar.Bsc., M.C.A.,

--- On Tue, 16/9/08, Uma Shankar Shanmugam <s.[protected]@hcl.in> wrote:
From: Uma Shankar Shanmugam <s.[protected]@hcl.in>
Subject: Request for termination [protected]@vsnl.net
To: "customer service" <[protected]@tatacommunications.com>
Cc: appellate.[protected]@tatacommunications.com, nodalofficer.[protected]@tatacommunications.com, [protected]@yahoo.co.in, [protected]@vsnl.net
Date: Tuesday, 16 September, 2008, 7:42 PM
HI,
Once Again there is a problem with the connection an non of you can resolve the issue in 24 hrs as promised.
I have a complaint no:7080688.
I would also request you superiors to look into the mobile bill that I had attached for the calls that I made to the customer service.

Now I demand a disconnection of the service.
Please go ahead and disconnect the service. Let me know how much should I pay to remove the connection

TERMINATE MY TBB Connection


Uma Shankar.Shanmugam


From: customer service [mailto:[protected]@tatacommunications.com]
Sent: Tuesday, September 02, 2008 9:13 PM
To: Uma Shankar Shanmugam
Subject: FW: Recall: voice of an annoyed customer :[protected]@vsnl.net


Dear Mr. Shanmugam,

We regret the inconvenience caused to you.

We have been trying to call you on [protected] on 02-Sep-2008, but unable to contact.

We have verified our records with respect to your concern and found that your issue regarding connectivity has been resolved.

We have registered a complaint on your behalf regarding the Down time Credit concern. Our team will contact you to do the needful at the earliest.

Your complaint number is: 6921842.

Request you to kindly provide your alternate contact number and convenient time for us to contact you for further assistance.

Assuring you of our best services at all times.

For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you.

Warm Regards,

Madhu,
Customer Service,
TATA Communications Internet services Ltd.
________________________________________
From: Uma Shankar Shanmugam [mailto:s.[protected]@hcl.in]
Sent: Tuesday, 02, September, 2008 5:13 PM
To: customer service
Subject: RE: Recall: voice of an annoyed customer :[protected]@vsnl.net

Hi,
Very funny..

You want me to pay for a connection which I am not able to use, to the pay your bill..


Your website is throwing me out and I am not able to proceed as it asking me to login and not directing me to the net banking site..






Uma Shankar Shanmugam

Software Engineer


From: customer service [mailto:[protected]@tatacommunications.com]
Sent: Tuesday, September 02, 2008 4:33 PM
To: Uma Shankar Shanmugam
Subject: FW: Recall: voice of an annoyed customer :[protected]@vsnl.net

Dear Mr. Shanmugam,

We regret the inconvenience caused to you.

We have already registered your concern regarding connectivity with complaint number 6910294. Our team is working on priority and the needful will be done at the earliest.

Your satisfaction is our greatest reward. We will strive to keep up with your expectations.

With regards to your mail, we would like to inform you that the other options that available to pay your tata indicom broadband bills.

* Net Banking – Make instant online payment from your Net Banking Account. Visit the ‘Pay Bill’ page in the ‘My Account' section.

* Credit Card – Instant, secure and convenient payment using your Visa or Master card credit card. Visit the ‘Pay Bill’ page in the ‘My Account' section.

* Drop Boxes - Deposit your Tata Indicom Broadband Postpaid bill Cheque/DD payments at any Skypak drop box closest to you. http://www.tataindicombroadband.in/easypayments.html

* You can also drop your payment at our bill collection centre between 9 am to 4 pm from Monday to Saturday or post the same to the address in your city.

Our address:

Tata Communications, GEE GEE Universal, 7th Floor, No.2 McNicholas Road, Chetpet, Chennai – 600031

Assuring you of our best services all the time.

Thank you for your time and patience.

For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you.

Warm Regards,

Eshwar
Customer Service,
TATA Communications Internet Services Ltd.



________________________________________
From: Uma Shankar Shanmugam [mailto:s.[protected]@hcl.in]
Sent: Tuesday, 02 September, 2008 13:24
To: customer service
Cc: appellate.[protected]@tatacommunications.com; nodalofficer.[protected]@tatacommunications.com; [protected]@yahoo.co.in; [protected]@vsnl.net; Uma Shankar Shanmugam
Subject: RE: Recall: voice of an annoyed customer :[protected]@vsnl.net

Hi,
This is to bring to your notice that my Tata BB is not working again from yesterday
In fact I was trying to pay the bill which I got for this month..I spoke with the call center and raised a complaint..
I don’t want an automated message asking sorry..I would like to know if I would If you want me to pay the bill or not..?
Or do u want me to disconnect..
I am fed up in asking these questions again and again..

Further when I was expecting a call from TATA BB for resolving the Technical issue and the Bill dispute .. I am getting call to pay the bill as Tata BB would be sending person to collect the Bill amount.
Let me know what should I do….



Uma Shankar Shanmugam


From: customer service [mailto:[protected]@tatacommunications.com]
Sent: Thursday, August 21, 2008 10:42 AM
To: Uma Shankar Shanmugam
Subject: FW: Recall: voice of an annoyed customer :[protected]@vsnl.net

Dear Customer,

We regret the inconvenience caused to you.

We have already registered your concern regarding connectivity with complain number 6764884. Our team is working on priority and the needful will be done at the earliest.

Assuring you of our best services all the times.

For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you.

Warm Regards,

Swetha Dasika,
Customer Service,
TATA Communications Internet Services Ltd.

________________________________________
From: Uma Shankar Shanmugam [mailto:s.[protected]@hcl.in]
Sent: Wednesday, August 20, 2008 4:12 PM
To: customer service
Cc: appellate.[protected]@tatacommunications.com; nodalofficer.[protected]@tatacommunications.com; [protected]@yahoo.co.in; [protected]@vsnl.net; Uma Shankar Shanmugam
Subject: Recall: voice of an annoyed customer :[protected]@vsnl.net