Tata Indicom Broadband — Made fool of me with very less information provided

Dear Sir,

I am Romesh Pillay working in a firm named Sprouts Associates. I have called up to Tata Indicom broadband on their no. 60607070 & requested for installing the broadband in the firms name, at that time they have taken my request & given the reference numbers for future follow-ups i.e. 1823544 & 1823548 and told that someone will visit and install the broadband.

On 11th May2009, Mr. Srinivas & G.Mahesh Kumar from Swetha Marketing (Dealer of TATA Indicom Broadband) visited the premises & informed about the required documentations for connection & installation charges Rs.1000/- + Security Deposit Rs.1000/- + Service tax of Rs.124/- has to be paid & they have assured that within one day installation will be done. I have requested them to come on 13th May 2009 for documents etc. and Mr. G.Mahesh Kumar (contact no.[protected], 66322253/54) from M/s. Swetha Marketing has visited our premises & collected the documents & also Rs.4248/- for two connections with an assurance that within one day the broadband connection will be installed.

Now today after calling several times on Swetha Marketing's number there was no response from them and even on mobile number is also not picked up by them, I have again called up customer care number 60607070 and this time they have informed me what was not informed to me at the time of booking request and even at the time of personal visit & also at the time of document collection with money i.e.

1. Tata Indicom broadband is collecting the money first & within 3 days they check for feasibility & if not possible they return the money to the customer within another 7 days

2. In case of feasibility check is positive, they install the connection within 12 days which is again a very longer period.

My greivances is that if they had informed me earlier regarding this time for installation or money back, i would have chosen a different broadband service provider.

I would request your good selves to kindly help me in getting back my money of Rs.4248/- immediately from M/s. Swetha Marketing, who is collected on behalf of M/s. Tata Indicom Broadband.

Thanking you

Yours truly
Romesh Pillay
Mobile no. [protected]
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