[Resolved]  Tata Indicom Broadband — INFINITY

Address:

Chennai, Tamil Nadu

Issue no.1
I bought Tata dsl connection on May 2003 for Rs.8000 and they had offered two free flight tickets which can be used to travel anywhere within India.
They never sent any tickets and when I asked they said the offer was closed by end of May, but I purchased this DSL account Middle of May. I had no time to fight back, so I left it as it is.

Issue no 2.
My account plan was Business 3000 which means I am limited to 3000MB a month @ Rs.600 a month plus taxes and if there is an extra usage I was billed Rs. 1 per MB.
Recently they offered me Infinity 512 they said its a infinity account and I will be billed only a fixed Rs.800, so I thought its good because I can download movies, music etc. A Month after changing this I receive a bill for Rs.1800, it was shocking, I sent them mails, called their customer support and I get really confusing response. They say my infinity account is limited to 1200 MB a month and I will be billed Rs.1 per extra MB, since I had used 2000MB I am billed an extra Rs.700 plus taxes plus pro-rata charges.
Isn't this ridiculous how can they name it infinity and then say its limited? this is a misnomer. I checked their site for explanation, there is no detail about the monthly upload/download limit it only says "Usage as per fair usage policy" god only knows what it means and there is no link which explains what this means.
Tomorrow I can also sell my old ambassador car by renaming it as Mercedes benz, at least the product is visible and no body can be cheated. But software products and plans of this kind are not visible and thus we get the shock of our life when we receive the bills at the end of the month.
How can they name something infinity when its actually limited?
Why don't they explain this in detail, over the phone while giving their offer?
Why don't they provide clear explanation on their site? http://myaccount.tataindicombroadband.in

Past 2 days I am asking for explanation via mail, but they insist on explaining over phone.
I asked them all the questions I need to ask and no response yet. But one thing is clear, they call a product as infinity which in reality is limited.