| Address: | Thane, Maharashtra |
User ID : [protected]@vsnl.net
This is to bring to your attention, that M/s Tata indicom, has been overcharging me by more than 50 % of the bill amount since the last six months & despite it acknowledging its mistake, is refusing to credit back the excess amount on my account.
I had taken a WIMAX connection on 23/07/2009 by paying a advance of Rs. 7059/- for Six months by Cheque no. 000963 of ICICI Bank.
That works out to be Rs. 1176.5 /- including Taxes.
My plan was 384 KBPS plus.
A normal 384 KBPS plan, did cost Rs. 1000/- per month at that time & also costs Rs. 1000/- month excluding taxes now also, as displayed on your website.
The executive who sold me the plan said that "384 KBPS Plus" would only cost rs. 50/- more & i would get a static IP, which would ensure greater speeds.
Hence i opted for 384 KBPS plus plan, which was only rs. 50/- more than a regular plan, as can be seen from the cheque amount above.
After Six months, Tata Indicom sent me a bill of rs 1750/- including taxes. On Telephonic Inquiry, i was told that it has increased tariff throughout the band.
I did not bother to check the website for tariff, as i put my trust on the Tata Executive.
This month i got a promotional call, saying that by paying rs. 50/- more my plan would be enhanced from 384 KBPS to 500 KBPS.
It also made me aware that the cost of 384 KBPS is still only Rs. 1000/- .
I checked the website for the same & there does not exist any plan of 384 KBPS plus.
Infact, Tata Indicom is charging only Rs. 1250/- for a 500 KBPS plus plan & Rs. 1650/- for a 750 KBPS plus plan as advertised on its website ( Listed Below) & it is charging me Rs. 1600/- + Taxes for a 384 KBPS plus plan.
What logic is this.
This is no logic but cheating & taking advantage of the customers' trust in the service provider.
I request, full credit refund of excess amount charged to my account.
I intend to be a regular paying customer, as i have always been, but shall not tolerate any cheating.
My future course of action, both fiscal & legal would depend upon the reply of the nodal officer or the Appellate authority.
I tried calling both their numbers several times, but the nodal officer's number either comes busy or there is no reply.
The Appellate Authority' number always comes a no reply.
Looking forward for executive intervention, bold enough to admit its mistake & take corrective actions.
Current tata Indicom Broadband plans are listed below.
Infinity 384
384 Kbps 384
Usage as per Fair Usage Policy
1000
N.A.
NEW Infinity 500
500 Kbps 500
Usage as per Fair Usage Policy
1100
N.A.
NEW Infinity 500 PLUS
500 Kbps 500
Usage as per Fair Usage Policy
1250
N.A.
NEW Infinity 750
750 Kbps 750
Usage as per Fair Usage Policy
1500
N.A.
NEW Infinity 750 PLUS
750 Kbps 750
Usage as per Fair Usage Policy
1650
N.A.
Current tariff as copied from Tata Indicom Website.
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Regards,
Vikram R Thakker
Mumbai, India
+[protected]
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TATA Indicom — overcharging complaint pending since one year
i purchased 3 connection on one application form the sales person gave me plan /as well 10 % on all billing if over 1000.00 but the company is not giving any discount they say that sales person is not authorised to promise any discount .if a sales person is selling connection by wrong promises than why company is not taking any acytion against the said sales person
even after one year several complaints filled with customer service /nodal officer of TATA telecom but they are not willing to solve that compaint